Dominic did a great job of keeping us informed of the issues and the expected time of completion. A very friendly guy.
12/2/2016
Mary L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Was recommended highly by AAA and taken care of immediately after car accident; friendly, seemed efficient. Was promised a loan vehicle. Then, no communication. After 5 days stopped by to remind them of loaner, then, was gratefully given one. Was told we would hear price of vehicle repair prior to repairs, no communication. Eventually, we contacted AAA. Their Manager of Claims contacted dealership manager, Mike Mosser, who immediately contacted us and wanted to make things right. We were told body shop would contact us. Dominic contacted us and finally straightened things out. Along with Eric Gilliam, who's extremely professional, we were given options and facilitated our decisions, we got our car and are pleased. Apparently, the process of communication broke down, but they were determined to make things right and showed honest effort to do it. Thank you Suburban, Ann Arbor- we will return to Eric for a new car someday soon.
10/28/2016
**** A. VERIFIED CUSTOMER
Vehicle Make : Honda
My experience at Suburban has been absolutely excellent! I have been to four other collision repair shops in past years and none have come close to the friendliness, efficiency, and quality of work I have gotten at Suburban. All the folks in the front office who I have met have all gone above and beyond. I don't often get excited about reviews for services like this but, really, I cannot say enough good things about getting my 3 vehicles repaired from hail damage at your facility. Thanks!
8/29/2016
Valerie M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Excellent communication regarding status. Love the friendliness and professionalism. Well done. ????
8/13/2016
Nathan C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The emails kept me informed of the progress each day. The team gave me an roundabout date and hit the target.
8/13/2016
Terry F. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Very Prompt, Courteous, Dominic helped take care of me efficiently,he convinced me Suburban was the best Collision shop to make my repair. Your shuttle service, Jared, was very helpful. Thank you so much for getting my Cadillac back into driving condition!!
6/8/2016
Phillip H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Car looks beautiful. Team members are exceptionally polite, professional and friendly. All in all, a fine experience.
5/28/2016
Richard K. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Passenger door not aligned properly. I need to return to suburban chevy.
3/28/2016
Janet F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They guy in service at the start was completely rude and idiotic. Everyone else was top notch and compensated well for the fool Mareno in service.
3/26/2016
Drury R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
There was a lot of body work needed and the end result is really beautiful. We really appreciated having a loaner car since the work extensive and took awhile. The people we dealt with, Dominic and Whitney were very helpful and very nice to deal with. Thank you.
2/14/2016
Carl B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
This is an Awesome dealership! They did a spectacular job!
2/2/2016
Bonnie W. VERIFIED CUSTOMER
Vehicle Make : Ford
My car looks like new!! Very courteous and efficient. I definitely would come to Suburban Chevrolet again.
9/27/2015
Sandra L. VERIFIED CUSTOMER
Vehicle Make : GMC
The service were great and they kept you informed every steps of the finish process.
8/27/2015
Louis D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I personally did not like the auto generated emails. I thought it would have been better just to have one or two of them it seems like I got 5 or 6.
Also the most important thing to know is the day before whether the car will be ready or not. I choose to call at 11 or so just to verify my car was ready they did mention they hadn't contacted me because they wanted to make sure the car was fully ready to deliver. But I think some human interacation the day before or the day other would have been good for me. The most important reason that i wasn't one hundred fully satisfied was i really want to get my volt back with a 100%.
The quality of the work was very good and i felt that the talk with the manager I had over the phone about what had to be done and why was educational and i certainly appreciated his taking the time to talk with me about the quality of the work and the reason why choices were made the way they were.
5/30/2015
Mary P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent service and communication
5/3/2015
Erin P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Your agent made no effort to with my insurance company regarding my coverage.
2/3/2015
Tiffany H. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Thanks for the all the updates and taking care of things with the insurance company!
5/18/2014
Robert K. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The repair was excellent and done per the quoted time schedule. The remote hatch that was not working properly was also repaired. Thank you
The body shop office staff were friendly and curtious. So overall I'm very satisfied with Surburan Chevrolet. Thank You