Overall I am very happy with the job that was done to replace my windshield and calibrate the LKAS and I would definitely bring my car back in the future. But, I have noticed that the casing around the front-facing camera for the LKAS system comes apart very easily, with road vibration, adjusting the rear view, etc. Also, some of the gaskets around the windshield weren't put back fully but I was able to push them back in place.
8/9/2018
Robert O. VERIFIED CUSTOMER
Vehicle Make : GMC
Kimberly and the crew did a great job in a very timely manner getting my Yukon back up and like new again. Helped with the insurance needs that go along with a body shop repair. Very clean facility and professional/friendly group to work with. THANKS!
Bob
8/9/2018
Michael B. VERIFIED CUSTOMER
Vehicle Make : Audi
I wish I could have the rest of my car repainted, extremely awesome job.
8/8/2018
Doris B. VERIFIED CUSTOMER
Vehicle Make : Acura
Thanks to everyone at Criswell for making my experience easy and problem free. They were very professional and gave updates often. They did a great job repairing my car. Kevin answered all my questions and was very friendly. I woul definitely use them again if needed.
8/4/2018
Elizabeth B. VERIFIED CUSTOMER
Vehicle Make : Audi
The replacement and install of bumper, grill, and fenders was excellent as was the paint match and finish. For a car that is 12 years old, it looks like new.
The work was completed on time thanks to the follow up of your service writer Kimberly Friend who coordinated with multiple reps in USAA’s claims department regarding payment and adjustments. Thanks to all the members of the team!
8/1/2018
Jim D. VERIFIED CUSTOMER
Vehicle Make : Audi
Quality work delivered on time by exceptional personnel!
7/29/2018
Terry Jean. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thanks to everyone at Criswell for being so kind and helpful in getting my Subaru Outback back in top notch condition in a timely manner! I will highly recommend Criswell.
7/13/2018
Maryellen M. VERIFIED CUSTOMER
Vehicle Make : Acura
Car was even detailed!
7/7/2018
Richard J. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Service personnel is very helpful. The body work is
super and the coordination with the rental company
makes for a pleasant experience.
7/6/2018
Marjorie &. VERIFIED CUSTOMER
Vehicle Make : Audi
Good quality work. Good customer service and communication.
I am very satisfied with the complete process.
Well done.
6/30/2018
Kathleen V. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair to my car was outstanding. You can't even tell that my car was hit.
Everyone I interacted with was very professional.
I really like receiving pictures of the progress of my car each day.
I really like the business model and ease to get a rental car from Enterprise.
6/29/2018
Paul B. VERIFIED CUSTOMER
Vehicle Make : Acura
Thank you. Everything went very smoothly.
6/27/2018
Francesca C. VERIFIED CUSTOMER
Vehicle Make : Audi
Always a great experience at a difficult time. It means a lot!
6/23/2018
Michael U. VERIFIED CUSTOMER
Vehicle Make : Audi
Great job only one adjustment made
6/6/2018
Christopher W. VERIFIED CUSTOMER
Vehicle Make : Audi
The repair to the damage was perfect and on schedule. Kimberly Friend was the consummate professional. Great and frequent communicator, knowledgeable and quite pleasant to deal with. She returns calls promptly with is a rareity these days. If she was working for me I would be training her for advancement.
With all that said, when I went to put something in my trunk I discovered that the little molded panel that covered the electrical gizmos had been removed and not reinstalled. I tried to do it but was unable. This car was being delivered late in the afternoon on Friday before the Memorial Day weekend. They were rushing, at my request, to deliver the car two hours before promised. I had forgotten a commitment of an early evening event a couldn’t miss.
I have spent my life in the service business so I consider this business with the trunk cover as much my fault as their’s. You have a well capitalized operation, with great people who follow well thought out procedures.
5/29/2018
Charles M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very impressed - updates great. Kim was a pleasure to work with!!!
5/11/2018
Marjorie G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Giving me regular updates, answering my questions, Kevin was very helpful.
5/9/2018
Keisha T. VERIFIED CUSTOMER
Vehicle Make : Audi
As I discussed with your staff when I examined my car upon pickup, what appears to be damage to the ceramic pro that I had installed on the car. I explained to Kimberly when I dropped off the car for repair that the layer if ceramic pro is an expensive cost and have to be careful with it when going repair. She assured me they would. This isn't the case. I will be contacting the Better Business Bureau to file a complaint. The pictures Kimberly took will show no peeling but now I have peeling after being worked on and washed at your facility.