Service and communication about my vehicle repair was done very well.
8/15/2014
Anthony D. VERIFIED CUSTOMER
Vehicle Make : Subaru
Because of a hood being delivered damaged, the repairs took longer than expected. However I was kept well informed and the job was very well done.
8/15/2014
Lashawn R. VERIFIED CUSTOMER
Vehicle Make : Lincoln
They did an Awesome job & I'll definitely continue to give you my business. Just not too soon ... lol, lol :-)
8/14/2014
Kelly T. VERIFIED CUSTOMER
Vehicle Make : Kia
The girls that run your office are fantastic!
They know their stuff, helpful, and put me at ease.
Also, appreciated the calls and updates very much!
Definitely will recommend your business to others.
8/12/2014
Eric B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I experienced outstanding customer service for a second time from the ABRA team. The emails and personal phone calls, keeping me up to date on my vehicles repairs, were very reassuring. Gary provides excellent customer service that is complementary to the outstanding work he and his team performed on my vehicle's repairs. I am completely satisfied once again.
8/8/2014
Dennis Y. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
great customer service and fast pace make sure answer all questions.
8/5/2014
Sara H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They were quick and friendly, they even came and got me when the car broke down. Good people. Thanks.
8/4/2014
Keith G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very prompt and professional service. Absolutely no problems with this company. Would highly recommend.
8/4/2014
Rose V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Absolutely wonderful team to work with. Very communicative from start to finish, there wasn't a day my car was with Abra that I didn't hear an update on what was being done to assess and repair my car. I would highly recommend them for any future work!
8/3/2014
Melanie C. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service was great and they also took care of my extra charges which was very nice of them.
8/1/2014
Sunil M. VERIFIED CUSTOMER
Vehicle Make : Nissan
The entire team was very professional and friendly. The process of leaving my car for repair and picking up the rental car was very well managed. I did not had to wait for the rental car.
To my surprise, the car was ready in one day. fast turn around.
This was my second visit to the ABRA Indianapolis, I was very satisfied on both occasions.
Keep the great customer service work going on.
Thanks again.
Sunil M
7/31/2014
Michele N. VERIFIED CUSTOMER
Vehicle Make : Mazda
The one suggestion I would make is that you forgo having the main/central office send out updates with false information. I found Lee and Rich at the office very informative and prompt in their updates but the information sent out by the central office would often be contradictory. I'd rather just hear from the shop working on my car.
7/30/2014
Danielle H. VERIFIED CUSTOMER
Vehicle Make : Kia
Turned out great!!!
7/30/2014
Lawrence M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
you weregood at coustmer sevice,keeping me informed on repairs,and timely repair on auto thanks for doning a good job. Lawrence A. Mayfield. will recommend others.
7/30/2014
Arnold G. VERIFIED CUSTOMER
Vehicle Make : Saab
Rear storage compartment had insulation or something similar to it on blankets and other items, also three metal fastner items were left in compartment.ly was not cleaned out, which should be part of job completion.
7/28/2014
Eric B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I felt well informed every step of the way. Samantha, Dawn, and Gary were outstanding to work with. They truly made a stressful situation tremendously easy with exceptional customer service.
Thank you again!
Respectfully,
Eric B
7/24/2014
Gwendolyn O. VERIFIED CUSTOMER
Vehicle Make : Buick
Great Job! Very Professional staff
7/24/2014
Ross T. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The daily updates, straight forward sharing of information and attention to the details of not only the repairs but also our reassurance that every thing was being taken care of REALLY put my wife and I at ease! Dean **** and the staff were super!
Ross Tyler
7/23/2014
Robert C. VERIFIED CUSTOMER
Vehicle Make : Ford
You exceeded all of my expectations! JOB WELL DONE! In a world of lost customer service you folks have done an exceptional job. Thank you for "GREAT CUSTOMER SERVICE AND WORK!"
7/23/2014
Amber P. VERIFIED CUSTOMER
Vehicle Make : Mazda
Lee was very helpful and walked me through each part of my repair process. Mine was unusually long because of part delivery, but Lee was upbeat and kind with each of his communications. Thank you, Lee!