I’ve been to Abra a couple of times for repairs and each time they have made it super easy and convenient. It’s a such a burden when a repair is needed but Abra has always made as hassle free as possible which is so refreshing. Everyone was super professional, they arranged my rental service for me, and they constantly kept me updated on my repair. I never needed to follow up once and best of all it was completed in the time frame they promised. Great, great service!! I couldn’t recommend them more!
11/9/2018
Dan M. VERIFIED CUSTOMER
Vehicle Make : Ford
It was very concerning to me that I would have been given my car with a water pump streaming coolant, actually being told "I wouldn't drive your car very far before getting that looked at" by one of the techs. If I hadn't pushed back, I don't have confidence that the job would have been finished. It cost me another 6 days with a rental car, which I had to pay for out-of-pocket. That was frustrating.
11/9/2018
John B. VERIFIED CUSTOMER
Vehicle Make : Buick
Car looks like new. Everyone at ABRA was most helpful.
11/8/2018
Shane S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Carl was fantastic. He went above and beyond to make sure I was informed and well taken care of. Great service!
11/8/2018
Kerri A. VERIFIED CUSTOMER
Vehicle Make : GMC
I have always had great customer service with Abra and will continue to take my vehicles there should any damages occur to any of my vehicles again. They take great care and pride in their work.
11/7/2018
Jessica S. VERIFIED CUSTOMER
Vehicle Make : Toyota
They were all great!! They worked with us every step of the way and I received multiple texts regarding the progress of my vehicle! Couldn’t be happier with their customer service!
11/4/2018
Kristian D. VERIFIED CUSTOMER
Vehicle Make : Dodge
Working with Carl was the best experience I have had in a long while. He is through, attentive and easy to reach when needed. A real straight-shooter. Definitely leadership material.
10/23/2018
Chad O. VERIFIED CUSTOMER
Vehicle Make : Ford
Fast, efficient, continuous updates throughout process. When I can to pick the car up the staff was extremely helpful with dealing with the insurance company.
10/22/2018
Suzanne F. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great staff!!
10/9/2018
Chad S. VERIFIED CUSTOMER
Vehicle Make : BMW
79 days to repair vehicle with an endless list of excuses. I would ALWAYS have to call for updates as this shop would never contact me first. Car looks good though and the employees were always nice and professional with me. It’s just amazing how long the repair took. I made THREE car payments while the car was in the shop.
9/27/2018
Marsha M. VERIFIED CUSTOMER
Vehicle Make : GMC
Very professional employees. Great customer service Really appreciated the updates on the progress of the repairs The work was done as promised and in the timeframe I was given. Will highly recommend. Thank you
9/26/2018
Terrance C. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job and a pleasure working with Carl
9/26/2018
Stefan R. VERIFIED CUSTOMER
Vehicle Make : Kia
The repairs was awesome I will highly recommend people who are in need of a fix this will be the first option thank you.
9/25/2018
Sandra L. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great job, Carl and Tina!
9/25/2018
Charles F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Carl was great! Almost took 2 months to complete though.
9/20/2018
Albert T. VERIFIED CUSTOMER
Vehicle Make : GMC
Communication was great. I love the text messaging feature. Office staff was very courteous and friendly.
9/16/2018
Kara W. VERIFIED CUSTOMER
Vehicle Make : Ford
They did a excellent job keeping me up to date on the process and what was happening with my car. They also did an excellent job repairing it.
9/14/2018
Carolyn C. VERIFIED CUSTOMER
Vehicle Make : Scion
Thanks for repairing my car
9/11/2018
Linda N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Too many texts with not much info. I got phone calls too with no knowledge I’d been told something different in a text received two minutes before the call. You definitely need a more streamlined communication program; might I suggest an initial pick up date and time and only let me know if that changes and why.
8/31/2018
Natlie C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thank you. Only issue. I had to contact the other insurance company multiple times. Even after I was asked to give your company all the information to settle the claim.