There are several items that still need to be fixed. Please have someone contact me so they can be addressed.
10/31/2014
Vanessa W. VERIFIED CUSTOMER
Vehicle Make : Honda
On two occasions the employee working the front desk was rude and spoke down to us. We didn't feel valued as a customer even though we spent quite a lot of money on the repairs! The email notifications are a great idea, but we were told that they aren't true and that we shouldn't believe them. Soo why bother with those? It's a nuisance and got our hopes up that the car would actually be completed by the estimated completion date. Instead they had the car for 4 extra days. That being said,Joe and Keith are great. We appreciated our phone call updates, and Joe spent a while talking with us about the car and made sure it looked great when we went to pick it up. I wish we could have only worked with them and bypassed the front desk completely.
10/30/2014
Mary F. VERIFIED CUSTOMER
Vehicle Make : Honda
I really appreciated the way you kept me updated. And the car looks great.
10/29/2014
David B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Thank you all for making the entire experience very easy for me. Accidents are always an inconvenience but you made it very easy. Thanks Keith for taking your lunch time to meet with me. Everything was very appreciated!!
10/28/2014
Darrell G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Awesome people n awesome repair work, thks so much
10/27/2014
Angela S. VERIFIED CUSTOMER
Vehicle Make : Kia
great service
10/27/2014
Donald V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Body and paint were good but when I picked it up the first time it shut down one of your people came out and it was three quarts low on oil. It's us wrecked in the front oil lines transmission lines had to be taken off that's were it had to loss the oil I confirmed that with the menchanic at Hubler your guys should of checked the oil and even changed it before the truck left. It has cost me 370.00 to repair my truck from what damage was caused. Today is 10/26/2014 on 10/31/2014 I will fill out my insurance survey hopefully by then we can have this resolved. Joe Thien was a great help and tryed to get the insurance to cover this but I agree with them it was your mechanics negligence that caused this problem.
10/26/2014
Benjamin W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Keith and his team did a wonderful job!! I really appreciated the updates by phone and text. Excellent customer service and went above and beyond the repairs needed. Thank you!
10/24/2014
David M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job. Thank you for taking into consideration our timeline
10/10/2014
Angela D. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was very pleased with all the work done to my car! I've always came to you in the past and will continue to come to you for any repairs on my car! There were some scratches in my passenger door that seemed a little more dominant than before but maybe that's because you shined it up and cleaned all the dirt off! Thank you for your hard work!
10/9/2014
Barbara Y. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Paint has bubbles..bumper sticks out.. Front repair sticks out or bulged if you will. Completely wrong. This needs to be back in shop under now your care.
10/6/2014
Jeff K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Completely satisfied with service from start to finish. Didn't have to return for anything once I received my vehicle
10/6/2014
Audrey F. VERIFIED CUSTOMER
Vehicle Make : Honda
Customer service was wonderful...really kept me informed as to how you were progressing. Car looks good. Very good service.
10/3/2014
Opal J. VERIFIED CUSTOMER
Vehicle Make : Scion
One of the best experiences I've had.
Opal J
10/1/2014
Roger H. VERIFIED CUSTOMER
Vehicle Make : Kia
Really liked the communication. Job well done.
9/26/2014
Carole P. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was very accommodating and took care to see that I was completely satisfied. Better than most places for customer service. Thanks
9/24/2014
Michelle C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Courteus, kind and informative all the way thru the process
9/20/2014
Jeffrey B. VERIFIED CUSTOMER
Vehicle Make : BMW
I am completely satisfied with the repairs made to my BMW. I am not an easy customer but the customer service crew (in particular Rachel, Jesse and Joe) were fantastic at keeping me informed on the progress of the repairs. I would recommend ABRA to anyone needing their car repaired. Once again, to Rachel, Jesse Joe and the rest of the technicians, thank you for your efforts and attention to detail.
9/20/2014
Fredrick M. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you guys for a awesome job, hopefully I don't d see you guys anymore but if something does happen I know who to call. .thanks alot
9/19/2014
Joseph Z. VERIFIED CUSTOMER
Vehicle Make : Dodge
Joe at your stop 12 location was so on top of everything going on. He gave me constant feedback on what was going on. He allowed me to check on the truck whenever I wanted. I also had other repairs completed that I paid out of pocket for. They did a fabulous job and I had the best experience with you guys. I'll hope to not need you again, but if I do I won't go anywhere else. Thank you Abra!