Two weeks to complete my repairs...one would have thought my vehicle would be flawless when I picked it up. Nope. I will explain in further when someone contacts me.
9/9/2016
Karen H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very polite and professional.
9/8/2016
Samuel M. VERIFIED CUSTOMER
Vehicle Make : GMC
Terrfic customer support, very friendly, and excellent service. This is the second time that Shuttle has repaired one of our vehicles and both times we have totally satisfied with the outstanding service.
Thanks
9/3/2016
Charles . VERIFIED CUSTOMER
Vehicle Make : Acura
Johnny **** was excellent as your representative and made everything so smooth and hassle free. Everyone we dealt with was great. Repair work was superior!
8/31/2016
Hiroko . VERIFIED CUSTOMER
Vehicle Make : Cadillac
The bumper on my vehicle had some damage on the left side caused by a tool they used when they were trying to either remove the bumper or when they put the bumper back on after they repaired the damaged section. The bumper seems to be put on crooked. One guy in the body shop lied to me and told me that they did not remove the bumper while repairing the right side that was damaged. The manager in the body shop then told me that they had to remove the bumper to repair it. At first, they acted like they did not want to fix the left side where they had messed up the bumper and then my insurance adjuster came out to look at the bumper and then they said that they would fix the bumper because he said that he did not see the damage on the left side when I brought my vehicle in for repair.
8/27/2016
Shantel B. VERIFIED CUSTOMER
Vehicle Make : Acura
The repair on my car was excellent!! I would recommend Suttle Motors collision center to family and friends for auto repairs. Keep up the excellent customer service!
8/26/2016
Darryl &. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone I dealt with was friendly, polite, and helpful. I especially appreciated the transportation to and from my home after dropoff and again at pickup, and the thorough cleaning my car received. I would recommend Suttle without hesitation.
8/25/2016
Michelle B. VERIFIED CUSTOMER
Vehicle Make : GMC
They whole staff was very helpful, being this was first time I had to have my car in the shop. I really appreciate the great service and how fast it got done. The finished product can out perfect. Thank you.
8/24/2016
Alexander K. VERIFIED CUSTOMER
Vehicle Make : Honda
I really liked the texting and keeping me updated.
8/20/2016
Tonya S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I had a very good experience exceptionally nice people & fast service. Excellent completion of work.
8/19/2016
George D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Courteousness of every employee I dealt with was awesome. From the intake supervisor, to the reception desk staff, to the adjuster, to the rental car reps; everybody was fantastic. Also, loved the email updates on status of my vehicle...didn't have to guess and didn't have to call.
8/18/2016
James W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am and will be a customer of Suttle. I have purchased 3 Cadillac and had all of my vehicles serviced and or repaired there.
8/18/2016
Lauren W. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything was wonderful except for insurance adjuster Deanna.
8/17/2016
Alisha G. VERIFIED CUSTOMER
Vehicle Make : Dodge
No one told me anything that they did to my car and I got nothing stating what they did to my car. I was very pleased with the initial drop off of my vehicle and the woman that I spoke with was great but when I picked it up, it was just that. Sign here and there is your car.
8/17/2016
Stephen L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Vehicle was repairs as promised and in time, your staff was courteous at all times and having the AC'd garage / staging area was a very welcome reprieve from the heat.
Nice job !
8/16/2016
James R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Yes! They did a great job & got me my car back in a timely manner. Will definitely use Suttle again.
8/13/2016
Tracey C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
It was one of the worse car repair experiences I have ever endured. Total nightmare! Heather was the only person who cared enough to satisfy my needs as a customers. Please don't contact me. I don't want to relive this unpleasant encounter.
8/13/2016
Roylynette L. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The customer service was exceptional.
8/11/2016
Ronald . VERIFIED CUSTOMER
Vehicle Make : Ford
I was kept informed and loved the text messages letting me know where my repairs stood. The work was done well and explained to me in detail. Thank you
8/10/2016
Rose M. VERIFIED CUSTOMER
Vehicle Make : GMC
Very dissatisfied. After having our car in collision for two weeks, we picked it up and drove to NC on a family emergency, only to find we had no right rear blinker and no left front blinker. I took it back to Ray in collisions again, he could find no problem so sent it to warranty with no explanation. My husband called Doug in that department to find out what was happening and Doug had not been informed of the issues we were having at all. As I suggested to Ray when I brought it in the second time, we felt it must be the wiring. We bought new bulbs for both blinker lights and that didn't work. So there seems to be a break down in communications. To add to this after Ray finished with it, we had the car inspected by Suttle and it passed. Here I am on day 2 of no car again.