Overall, my experience was amazing with the Suttle Collision Center. I was there because someone hit me, and they kept reassuring me that I would not be responsible for anything that transpired, and they worked with the Insurance company directly to make this happen. I did not have a care in the world regarding that portion. I chose "email" as my preferred method of communication and to my surprise, I received an email every day with updates on the status, and when there was a slight delay in the completion date, I not only got the email, but a personal phone call as well. Wonderful customer service!
Having a car rental place inside is genius, and couldn't have been more convenient. The actual work on the car was spot on and you could never tell there was any damage. I'm so glad that I chose Suttle from the list of possible repair facilities the Insurance company provided. A++ Service!
7/13/2016
Lemuel J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great work performed and on time.
7/8/2016
Harry B. VERIFIED CUSTOMER
Vehicle Make : Ford
Outstanding representatives and service.
7/5/2016
Esther N. VERIFIED CUSTOMER
Vehicle Make : Honda
They was very concer about making sure that everything was completely. I receiver calls and emails even week and that was awesome . services and the man power excellent. I will always carry my car to Sutter Auto Shop. God bless you all for a awesome job. Thank you. Ms Esther N
6/30/2016
Clara J. VERIFIED CUSTOMER
Vehicle Make : Ford
From the time I entered the express
Center my fears were diminished. I was treated with the utmost respect.
Many thanks to all of the staff for giving me the treatment of a Queen. I will highly recommend your services to others.
6/24/2016
Earnestine M. VERIFIED CUSTOMER
Vehicle Make : Nissan
my experience was very trouble I was dissatisfied with what happened with my vehicle with my alarm system
6/22/2016
Ryan D. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for the daily text messages indicating progress, it was very helpful planning. Car looks great, very professional work.
6/16/2016
Kellie L. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent customer service and work as always. Karen Ranger has taken care of us for many years. She always goes above what is needed to get the job done. I always recommend Suttle to my friends.
Kellie
6/15/2016
Samuel M. VERIFIED CUSTOMER
Vehicle Make : Toyota
There is paint over spray all over the windshield.
6/15/2016
Louise M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Wrote positive comments on last survey. Great work and service.
6/14/2016
Otis S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The Shop Manager was extremely helpful
6/11/2016
Barbara H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Car is not complete yet but parts are ordered. I'm eagerly awaiting them as this accident occurred in the middle of my move to Massa3.
6/10/2016
Jeffrey C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Charles **** is exceptionally professional and diligent. Everyone at Suttle is highly customer service oriented.
Unfortunately Enterprise Rent-A-Car was very disappointing. Although they are friendly and courteous this is the second time this branch has been extremely slow and has forgotten me despite a very low number of customers in the waiting area
6/10/2016
Vinetta S. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent work!!! Thank you!!!
6/9/2016
Lisa B. VERIFIED CUSTOMER
Vehicle Make : Acura
BUT Mr. Hogge is going to fix the putting in the paint, put us in a rental for that day, and is going to have our desperately needed headlights cleaned! I couldn't be happier. Your shop goes above and beyond what is needed and their word is exactly what they say they will do. So far my experience. Has been EXCELLENT+++ and I will most definitely be spreading the word to use Suttle Motors because you all stand behind your name and your reputation should show it. Thank you very much. Lisa G. Borland ****-****-xxxx (cell).
6/9/2016
Anthony T. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone who helped me was courteous and pleasant. Car was done on time and everything was taken care of. No worries. Thanks
6/9/2016
Floyd H. VERIFIED CUSTOMER
Vehicle Make : Kia
Suttle Kept me informed of repair status, and was impressed with the end result. My son was happy driving away.
6/8/2016
Jessica P. VERIFIED CUSTOMER
Vehicle Make : Ford
I should not have to come in and show the repair shop where they have not fixed my vehicle properly. I would expect my vehicle to be repaired properly. It was unacceptable how my vehicle was initially repaired and the excuses given for this were ridiculous.
6/6/2016
Richard D. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Your entire staff were very helpful. Special thanks to Charles for his extra attention to me.
6/4/2016
Christ T. VERIFIED CUSTOMER
Vehicle Make : Buick
Great job. Thanks for keeping me informed on the progress.