Service King Clear Lake

I was very happy with the communication and superior customer service. I highly recommend this business to handle any future service needs. Thank you for making my truck look brand new again.

Everyone was very nice, helpful, and professional.

Service King did a fantastic job. It was done very quickly as well. I will highly recommend Service King to everyone.

Great experience

Great job! Much quicker than I expected. Friendly and knowledgable staff.

Guys at service king kept me updated on the repair progress of my vehicle and I got my vehicle back sooner than I expected!! They did a great job on the paint!!

When initially attempting to schedule an estimate for hail damage, my insurance guaranteed that Service King could do this for me. I tried to schedule an estimate appointment with Service King, to which they told me they could not do. My insurance repeatedly spoke to Service King management, and confirmed that they could in fact do the estimate, but every time I tried to talk to someone at Service King, they denied ability to do an estimate. After finally just having someone from my insurance come out to do the estimate, I confirmed with Service King an appointment to repair it. Then, upon arriving to my appointment, they told me they do not do hail repair. I was confused and frustrated because this was never communicated to me. My insurance guaranteed me that Service King could do the repairs and Service King knew the repairs were going to be from hail prior to my making an appointment. Anyway, I waited at the shop to find out if Service King was going to fix my car, and then someone had me sign papers without telling me what was happening. I had to ask if they were actually going to take my car and repair it, which they confirmed they would. Initially throughout the process communication was good, with multiple text updates. I got an estimated completion date about 2 weeks prior to it being finished. But as the date neared, things changed. It was supposed to be done on 5/4, which they repeatedly texted to me. Then, on 5/2, I got one text saying it would be done on 5/4 and very soon after a text saying it was now going to be 5/6. But after those confusing texts on 5/2, I never heard anything again confirming 5/6. It was around **** on 5/6 when I decided to call Service King to find out if my car was going to be ready that day because no one had confirmed that it would be or an estimated time. And when I called it sounded like they were going to be rushing to get it done at the last minute, and he would not give me a time it would be ready, just saying it would likely be 5. They close at 6, and they are about a 20 minute drive from my house. At 5:15 that day, I still had not received a call, so I just drove to the shop because I wanted to get there before they closed. At about 5:25 someone finally calls to tell me it's ready and to come get it. Luckily I was already on my way, otherwise I may not have made it in time. I picked up my car, which smelled like paint on the inside and still had small scratches all over, which it should not have because basically my entire shell had been replaced and painted. Overall, I was not satisfied with communication most importantly. When you have someone's car for 3 weeks, it is nice to be updated weekly at least and if you say my car will be done on a certain day and then you add 2 more days, you should not be working on it until after 5 the day it's due. But at the very least, I should have been contacted again the day before or the day of to give me an estimated time so I wasn't just sitting around waiting for a call. I would not recommend Service King for hail damage repair to anyone because this was way too much of a hassle and complicated on both ends. I am moderately satisfied with the results of the repair, but as I mentioned, there are still some minor scratches that I feel should have been taken care of.

I am very happy with the work and appreciate the professional and courteous manner in which Chris kept us informed through the entire process. I am pleased to announce that for his hard work and contributions to the company he will be rewarded with a 10% raise and two days of vacation time. Congratulations Chris, you earned it.

More updates about what is going on with my vehicle.

Great job I am so happy with everything

Kept me informed throughout the process.

Good job

Chris did a great job of answering any questions I had, and ensuring I was satisfied with the work that was performed on my vehicle.

The car looks great.

Thank you for getting our car back better than before we were rearended.

Overall I was very impressed with Service King. And I was completely satisfied with the work that was done on my SUV. Thank you.

Service was amazing. . I couldn't thank Jennifer Reno and the staff enough for all their help. Everyone was so friendly and nice. They get the job done so quick. No strings attached or anything. I recommend you to everyone i know! Love how much y'all really care about your customers. Also the daily texts and status updates is a plus! Out of all the places I've gone, Service King is ????????????. Thank you again Jennifer for all the help and the great experience!

The entire experience was very comfortable and collaborative. I received multiple automated text messages, as well as frequent messaging from my personal staff member assigned to my claim. My car looks brand-new, and I am very appreciative. I rate my experience and A.

Excellent service. Completely trustworthy. Great communication.

I felt like even thought the repairs that I requested were completed, I was presented with my vehicle having additional damages that were not there prior to vehicle being dropped off. For example, front driver side lightbulb being broken and removed due to the removal of front bumper for replacement. In addition to steering wheel issue.