My mirror was put on in a different spot that was clearly visible. The body work was fine but the paint job seemed rushed
11/24/2020
Craig E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fantastic workmanship and a great looking bunch of folks!
11/1/2020
Jesse P. VERIFIED CUSTOMER
Vehicle Make : Honda
Nice front end person very helpful and helping with tints car and my car look great
10/3/2020
Suzen C. VERIFIED CUSTOMER
Vehicle Make : Honda
DJ in the front office was very helpful. My car was towed there after an accident. I called and asked if the staff could look for my sons glasses in the car and they found them. DJ was easy to talk to about picking up personal belongings out of the car and seemed genuinely concerned about our situation. The car was totaled. I have Farmers insurance and they are who recommend we have the car towed to Gwatney. The front office and my insurance worked together well. Losing a car is hard but at least the process of getting it handled was smooth.
9/17/2020
Ronald M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Complete the work
9/4/2020
Samantha H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Staff was friendly and helped explain the me the process. I received my vehicle back in less time than I was quoted (which it wasn’t very long but it was still a big relief). The repair team did an amazing job at fixing the damage that was done. I’m very happy with my experience. And, god forbid, if I have another accident this is where I’ll be going.
8/28/2020
Rodney P. VERIFIED CUSTOMER
Vehicle Make : Nissan
My gas cap holder was cut and not reattched
8/19/2020
David W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Good service
8/14/2020
Kendall L. VERIFIED CUSTOMER
Vehicle Make : Jeep
My Jeep is now making a loud noise when I’m coming to a stop and turning the steering wheel. Also, the inside part of my driver’s side front door feels loose when I go to close it from the inside, like I’m about to pull it off. These are just some things I’ve noticed now that were not happening prior to the accident.
8/9/2020
Alex F. VERIFIED CUSTOMER
Vehicle Make : Toyota
I think the issues I have weren't totally Gwatneys fault and probably more the way State Farm handled things.
They sent the order to the Jacksonville location and apparently I couldn't just easily transfer it to the closer location. Then nobody notified me that they totalled the car and were only covering the insurance for a couple days longer.
8/8/2020
Matthew B. VERIFIED CUSTOMER
Vehicle Make : Ram
It was a great experience. As I stated in my other customer service response for the repairs! Great Place!
8/3/2020
Cory S. VERIFIED CUSTOMER
Vehicle Make : Jeep
I have worked with Amy a number of times. I am always very pleased with her.
7/30/2020
Angie M. VERIFIED CUSTOMER
Vehicle Make : Audi
Great customer service.
7/29/2020
Randal Or. VERIFIED CUSTOMER
Vehicle Make : Dodge
Very friendly staff and car looks like a new one
7/22/2020
Richard E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Looked perfect. Great work.
7/20/2020
Ella B. VERIFIED CUSTOMER
Vehicle Make : Dodge
You all did a good job on my car
7/11/2020
Kevonte W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My front bumper still missed up
7/10/2020
Barbara T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repairs were completed on schedule so I didn't need to rent a car.
7/9/2020
Daniel . VERIFIED CUSTOMER
Vehicle Make : Dodge
Amy was magnificent! She was helpful and knowledgeable. She was also very thoughtful and understood my situation. I would definitely reccomend to anyone.
7/9/2020
Tiffany H. VERIFIED CUSTOMER
Vehicle Make : Honda
Trish is amazing. Made sure that my car was well taken care of.