After we pick it up we realize There was a scratch around gear box on dash board. We took it back same day and they did not accepted they did it. Manager was rude and ask us to prove that it happened while it was at the shop. There was no way for me to prove that. He did not do anything about it. It was not a good experience at all.
7/15/2020
Richard T. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
From the minute I contacted you about repairing my car, every aspect of the repairs was totally explained and completed on time. The repairs were remarkable and I really appreciate finding my car clean. Thanks to everyone.
7/14/2020
Robert S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Excellent work by the repair shop. Front end staff always kept me up to date on the timeline of the repair.
7/13/2020
Russell W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Always kept me current on repair costs and status. Car was ready when promised.
7/12/2020
Dennis M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Mike,my point of contact, kept me informed from day one of when the insurance was going to allow him to order the parts to fix the car and then he contacted me when the car was going to be finished. I was very pleased with his concern and professional manner. I would gladly recommend a friend to this company if needed. Mike helped me with the paperwork questions. He was very friendly. Thank you for all you do.
6/28/2020
John M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome service and feedback
6/27/2020
James G. VERIFIED CUSTOMER
Vehicle Make : Vehicle
No complaints except that they didn’t work on Memorial Day ????. They did an awesome job!
6/11/2020
Walter J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The staff was very helpful and professional. They were helpful in making sure the Rental Car was ready and called for us to be picked up by Enterprise. We live in Crestview, but, came to FWB because of ECC's good name.
Blessings,.
Walter
5/4/2020
Edgar R. VERIFIED CUSTOMER
Vehicle Make : Dodge
The work that your team did towards repairing my vehicle was incredible. The main problems were addressed and repaired excellently, and the team went above and beyond with the paint job.
Please tell your team that I am very satisfied and thank you for a job well done!
4/21/2020
Kenneth M. VERIFIED CUSTOMER
Vehicle Make : Subaru
car looks brand new, delivered on a timely basis
4/18/2020
Gayle C. VERIFIED CUSTOMER
Vehicle Make : Buick
Repair job looks perfect. You went out of your way to accommodate me with picking me up after I dropped rental car off, as the rental company was closed. FYI
4/9/2020
Anna B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thank you for everything!
4/4/2020
Andrea K. VERIFIED CUSTOMER
Vehicle Make : Volvo
I am satisfied with the repair. But I am not satisfied with the length of time my car was in the shop and the lack of communication about the status. I was initially told it would be about 2 weeks. It turned into 6 weeks. My rental car was only covered for the first 2 weeks, then I had to borrow cars from friends or just go without. Finally in the last week of my car's repairs, ECCR offered me a loaner car. Had I known that was an option, I would have asked much sooner. Additionally, I usually had to call or email to get the status, even if my rep had said my car would be ready or she would call me. While she was always very helpful when we spoke, I feel she could have provided more consistent updates, especially when my car was supposed to be ready but was not.
4/1/2020
Gayle A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job.
3/26/2020
JASON S. VERIFIED CUSTOMER
Vehicle Make : VOLKSWAGEN
Delay on initial parts ordered more than made up for with hospitality and politeness of the staff. Special kudos to Gary who kept great comms and answered ally questions.
12/21/2019
ANDREW W. VERIFIED CUSTOMER
Vehicle Make : VOLVO
Always great service and great work.
12/21/2019
ROBIN W. VERIFIED CUSTOMER
Vehicle Make : NISSAN
I will definitely recommend Emerald Coast Collision to anyone that needs their service. They are amazing and professional.
12/21/2019
MARTINA H. VERIFIED CUSTOMER
Vehicle Make : FORD
Great Job - Emma was excellent -
My back up warning system is not working - but ill call to let her know.
Thanks,
Russ****
12/19/2019
Cheryl W. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Ashley was so friendly and informative during this repair process. The body shop team made my car look new again as if nothing ever happened. It looks fantastic! The team kept me updated during the process. This will be the only place my car will ever come for bodywork! They are aweso!e!! 5*
12/17/2019
**** T. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Excellent job done! My car looks great and it was done quickly and beautifully.