Emerald Coast Collision Repair

great people and outstanding work doesn't get any better than that!!!!thanks Don

You're entire staff was very friendly and courtieous. The text messages relaying status updates of my vehicle were greatly appreciated. The vehicle looks great and the repair was done in a very timely manner. Thank you very much for all of your hard work!

Very much so!!!!!!!

good job, looks like new. Thanks

My bumper looks great! You guys were extremely personable and helpful. If I ever have a need for body repair on my truck again, I will definitely be calling you.

Eric worked hand in hand with us. He treated my truck as something special. Which it is. I received almost daily updates on the progress being made. I couldn't be happier with the finished job. It looks great and I know I'll be able to drive it for another 20 years. These folks took really great care and I would highly recommend them to anyone else needing body work.

Great job

Work quality appears very good and I appreciated the status updates that I received as my car was being worked on.

Thanks for your quick service..

Great job thank you

Love the feed back letting me know the progress on the repairs. Also loved that the car was vacuumed and cleaned when we picked it up. I definitely will refer this business to others and use again! Thank you! You made it so easy!

Very professional team and great group of guys. Fast and great services. They took great care of my vehicle and was always informed on any updates with my car. Commendable service.

Excellent job,would and will in near Future recommend this company to others.by the way,thanks for Cleaness and organization(😃). Audrey,(A)🚘

Great service and updates. Truck bumper looks new again!

Excellent service... Eric was very professional and even though there was a problem with the delivery of the headliner and some of the electronics he was on top of it and saw that the job was completed properly. We are very satisfied.

My recent repair was not completed to an expected standard. Parts were replaced that I do not believe needed to be, and the endresult did not present a finished appearance, especially for the price and time

Everything was top notch. The car is beautiful. This was my first experience of being a wreck and they made the repair part of it completely painless. If it weren't for my lawyer and court process, I would of left them a tip.

My first experience with you was amazing. So amazing in fact that when my wife was involved in an accident you were the obvious choice for repair. I don't know what happened from then to now but I am beyond disappointed. For starters, I am not a mechanic by any means, but when I looked at the damage when the accident happened I personally felt that the exhaust system (muffler, pipes and exhaust tips) needed to be replaced. I was a little shocked when I was told that it was straightened and only part of the pipe was cut and refitted. I trusted that you, the company, knew what was best and that I was getting my car back in a "factory restored" condition. I was very wrong. With a zipped tied muffler, exhaust system shaking and spitting smoke in an unusual way I knew that someone took some short cuts and DID NOT CARE how my vehicle would be returned to me. I called USAA and explained to them the situation and returned to ECC. Kevin helped us out and I was pleased with him taking care of us and ordering a new exhaust system. Upon arriving home I decided to take a real close look at the repairs as I now am doubting the quality of the work I had done. Sure enough I have found multiple issues with the paint (which I have called Kevin on) and started questioning the "repair" on the tow bar as it looks that it may have just been bent back into shape and sprayed. Further more I am now concerned on the breaking issue my wife was having and wondering if this critical safety issue was handled in the same neglect as the other aspects of the repair. I really don't know what else to say, you are nice enough people but this is just not how good business is done. I really feel like the "repair" was done in the cheapest way possible, just good enough to look ok to the eye and someone thought that I was just going to be too dumb to notice the crappy quality of work.

Excellent experience!

Great job! Thanks for vacuuming the inside!