Well, I haven't picked up my car yet. Someone hit me on July 8th. Farmers Insurance sent my car to Dales Auto body shop. They told me it would be ready on July 27th which was good because I wouldn't have my 1000 dollar deductible until Aug 1st. Went to pick it up and it looked like crap. The front bumper didn't even fit the car right. I was told it was an after market bumper and that was the best they could do. Well, I ended up not taking it because it wasn't right. My insurance agent said It was right not to take it. The very next day they called me and told me I could come back because they adjusted it to fit better. You know, yesterday was the best it could be. What happened???? Did they rig it to fit or do they just not do it right the first time and just try to get by without doing it right. I'm headed there tonight to check it out and if it's still not right, well they can keep it until it looks like it's suppose to. When I went to pick it up the first time he made me pay for it before I could see it. After I said I was leaving it, the manager said, well I already have my money. Who cares if it sits her longer... then laughed. What kind of business is this? Hopefully, it looks better but I have a lot of questions for that manager before I take it. I would never recommend this company to anyone and if this is who I will have to deal with next time something happens ( i hope it doesn't) I might just be finding an new insurance company.
8/3/2017
Gerald T. VERIFIED CUSTOMER
Vehicle Make : Subaru
Smooth and timely job. Good communication
5/9/2017
Michelle S. VERIFIED CUSTOMER
Vehicle Make : Suzuki
I just want to say thank u to the entire staff that worked on my car. Everyone treated me with the upmost respect very courteous and friendly. A special thank u to Troy for the updated calls when a issue came up. I just can't thank u guys enough God Bless each and everyone of u. And may he continue to bestow Blessings on ur company.. A I'm so grateful. Sincerely Michelle S
4/28/2017
Yong Y. VERIFIED CUSTOMER
Vehicle Make : Ford
Good trust people n services
4/25/2017
**** G. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone there was friendly, professional and prompt. Very satisfied and I appreciate their work!
4/20/2017
Emily F. VERIFIED CUSTOMER
Vehicle Make : GMC
The job was completed and done well! And my truck was detailed real nice!! Customer service was nice and welcoming as well!
Thanks!!
3/9/2017
Rodney K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional and informative about work to be done and when the vehicle would be repaired and ready for pick- up.
2/18/2017
Aaron D. VERIFIED CUSTOMER
Vehicle Make : Ford
Quick and easy! No complaints here.
2/8/2017
Joseph B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Dave was great to work with and explained everything that needed to be completed. they got us in quickley and the work was excellent
2/8/2017
Lindsey H. VERIFIED CUSTOMER
Vehicle Make : Acura
Dave did a great job keeping me updated, and my car was completed before the expected date. I appreciate the level of service provided, true customer service is an art not many can master, thank you for your professionalism. :)
1/23/2017
Roxann S. VERIFIED CUSTOMER
Vehicle Make : Acura
Very good communication and excellent body work
We have done business with you for over
20 years and trust you.
1/7/2017
Todd K. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everyone was very nice and professional, I''ll be telling everyone at the fire department how great you guys are.
11/4/2016
Christine G. VERIFIED CUSTOMER
Vehicle Make : Kia
Thank you so much for working on my Kia. You guys were very helpful and I appreciate it a lot.
7/2/2016
Vinaya K. VERIFIED CUSTOMER
Vehicle Make : Lexus
People in the office were friendly and helpful.
Only suggestion I have is to send regular updates.
6/2/2016
John J. VERIFIED CUSTOMER
Vehicle Make : Acura
You did a great job of working with my schedule to get the repair work completed. The interruption of not having my car was very minimal.
3/23/2016
David H. VERIFIED CUSTOMER
Vehicle Make : Nissan
We appreciate the ongoing communication with updates, before and during the repairs. The staff was very personable and helped make the process go smoothly and in a timely manner. My husband and I are pleased with the thoroughness of finding various issues as the work progressed. The finished results ended with a quality job. David & Jeanne Hubbs
3/14/2016
Elizabeth M. VERIFIED CUSTOMER
Vehicle Make : Saturn
Friendly personnel, kept me informed what was going on and done early.
Could not ask for more!
3/11/2016
Larry P. VERIFIED CUSTOMER
Vehicle Make : GMC
I was comforted by the attention to detail I saw at the start in the estimate. The quality of the repair was great. Getting it done early was a very pleasant surprise and greatly appreciated. Thanks Guys!!