I already wrote this in detail in the last survey.
1/31/2022
Donald B. VERIFIED CUSTOMER
Vehicle Make : Ford
First of all getting in contact with Richard who was working on my truck was absolutely hell. I had to call him for updates and he made decisions without even contacting me first. My bumper was put on with a **** inch gap on one side and a ****/2inch gab on the other. My canopy was on crooked, my truck wasn’t even buffed nor was it washed. There was specs of dirt still left in the clear coat from not buffing it. I was threatened I’d be charged a holding fee because I couldn’t get to the shop when it was done, A DAY LATER THAN EXPECTED. I wasted 2 days coming to get my truck because I was told it was done and it wasn’t, that’s a waste of my time. A call would have been nice letting me know it wasn’t done.
With all that being said the paint job isn’t bad .
Overall satisfaction -5/10, very unimpressed with your guys customer service.
1/9/2022
Steven S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Waiting on headlight replacement. Then it will be perfect.
1/3/2022
Julie T. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks great
1/2/2022
**** B. VERIFIED CUSTOMER
Vehicle Make : Kia
Your company and all it's employees were great but
I hope I don't ever HAVE to see you again for the same kind of problem.
12/9/2021
John J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great work completed as promised.
11/26/2021
Arturo V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Courteous, efficient and professional.
11/21/2021
Pamela E. VERIFIED CUSTOMER
Vehicle Make : Toyota
I would highly recommend star to my friends. Very nice people.
10/17/2021
Kory F. VERIFIED CUSTOMER
Vehicle Make : Ram
They did a wonderful job and it looks great
10/17/2021
April R. VERIFIED CUSTOMER
Vehicle Make : Toyota
At 1st I was not sure, I had to call and the 1st person I talked to was interesting. However than about a month later I got a call from someone else who was totally
Professional and answered my questions and knew what was going on. From that time forth I was well informed until I picked up my vehicle. So yes I was satisfied with everything.
10/4/2021
Gerald H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Professional and thru their texting app it was easier too communicate! Did great work…Thank You, Kelly
9/29/2021
Barbara G. VERIFIED CUSTOMER
Vehicle Make : Ford
Very helpful and friendly.
8/10/2021
Alan F. VERIFIED CUSTOMER
Vehicle Make : Ford
Was happy with the ability to fix the couple of areas noticed when picking up, thanks
8/9/2021
Nathan D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You guys did an excellent job..your workers were honest..timely was slow but understandable
7/21/2021
James D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good job
4/4/2021
Seba K. VERIFIED CUSTOMER
Vehicle Make : Ford
I just needed the hood on my Ford pickup repainted. The Star representative told me that they might not be able to get a complete color match, but I didn't want to spend the money to have the entire front end painted. It turned out to be a near perfect match. You'd never notice if you didn't know. Thanks for an excellent job.