My whole experience with Van was fantastic from start to finish. I am so happy to have my vehicle back and you can't even tell where the damage was!
4/30/2016
Don T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job.
4/30/2016
Karen K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Joe was very helpful. Color is a little off, but a hard color to match! The other team members were very helpful as well! Thanks!
4/30/2016
Raymond I. VERIFIED CUSTOMER
Vehicle Make : Ford
I was updated frequently about progress and they found a way to complete early to accommodate a camping trip that was planed which really helped
4/29/2016
Jeannie B. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
They did a good job always kept me up to date what was going on. The body work wasddone real well was very satisfied and they were very polite.they were very respecful thanks so much for everything
4/26/2016
Robert H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Jay was wonderful and I appreciate that parts being on back order cause unexpected delays however, I picked up my car on Friday and on Saturday was on the side of the road because it had over heated so had to come back in Monday. Also, if you have a car for almost two months and notice the change oil light come on, why wouldn't you just change the oil as a customer service or at a minimum call to ask if the customer would want it changed since the car was already in the shop?
Respectfully,
Robert H
4/20/2016
Chris &. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service and repair was excellent.
4/16/2016
Ruth B. VERIFIED CUSTOMER
Vehicle Make : Saturn
Love the loaner Silverado
4/16/2016
Patricia M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
From the time I first contacted the body shop until I left, each person who I came across that worked there was courteous, professional and helpful. The repairs were done in an excellent manner, and I was pleasantly surprised to find my car was washed, waxed and detailed. In addition, Jared kept me up to date with the status of repairs. I was pleased enough with the service that I asked for an estimate on unrelated repairs. Jared provided a well-rounded assessment, explanation and estimate broken down in a way that I can do all or parts of the repair in the future. Overall, I would rate Vans body shop as EXCELLENT. Thank you very much!
4/16/2016
Elane M. VERIFIED CUSTOMER
Vehicle Make : Subaru
They took care of my Subaru and me like we were family!
4/16/2016
Tom J. VERIFIED CUSTOMER
Vehicle Make : Subaru
Car looks and runs like the day we drove it off the lot.
4/15/2016
Mark P. VERIFIED CUSTOMER
Vehicle Make : GMC
Jared was huge help. Kept to the timeline and very pleased with his communication. Job well done. 10
4/13/2016
Janice S. VERIFIED CUSTOMER
Vehicle Make : Subaru
This was my 1st experience with auto body repair as a result of damage. I was extremely pleased and satisfied with Jared ****, the Body Shop Estimator at Van Subaru! Jared was very professional, courteous and thorough in examining the damage, explaining it to me and assisting me in dealing with the car insurance company. This is my 1st Subaru (purchased only 8 months ago from Van) so I might say that I missed her a great deal during our 8 days of "separation"! What a wonderful sight to see my car detailed out and looking like she'd just come off the lot last August! To say the least, I was very pleased! Thank you Jared and crew!
4/13/2016
Laura L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The car looks great and I loved the text communication always making me feel you cared enough to keep me informed. Thank you for your great Customer Service.
4/10/2016
Marcus H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Jared... Jared... Jared... Took me in while he was busy... Walked me through the process... And he executed with awesome results. Thanks Jared!!!
4/9/2016
Dorothy S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Joe was very helpful and made it a pleasant experience
4/9/2016
Cheryl F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was, actually, mostly satisfied. I was told on Monday that my car would be ready on Thursday. On Tuesday and Wednesday, I received a text saying my car would be ready on Friday at 6:00 p.m. On Thursday, I called to verify what time the car would actually be ready on Friday. I was told that my car would be ready in a few hours and that they just give themselves a lot of leeway with the text messages. I was not pleased. My husband and I rearranged our schedules to pick the car up on Friday and then had to change things again to get it on Thursday. Please make the text messages more meaningful! Thank you.
4/9/2016
Joshua D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Best department at Van! Excellent service. Thank you.