My trucks out there for more than 5 days without even being looked at, that was my first issue. The second they cut a hole in my hood and took the bumper off and the front grill before the insurance company said they were going to pay to have work done on it. Thirdly after leaving it for another weekend so total of 10 days they still were not able to get the bumper and the grill back on. It took me and my father 30 maybe 40 minutes when we got home to put it back on. I found the overall communication unsatisfactory the time unprofessional in the fact that I was lied to that it can get the bumper back on very frustrating.
2/21/2017
Julie J. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent service. Joe's the best!
2/21/2017
Neil P. VERIFIED CUSTOMER
Vehicle Make : Subaru
The car looked brand new again, thanks!
2/1/2017
Robert F. VERIFIED CUSTOMER
Vehicle Make : Subaru
Car looks great and I had bought new wipers before bringing the car in for repairs and when I asked if they could install them I was told no problem. Thanks!
1/24/2017
**** S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Crash resulted in damage to the air shocks and your shop told American Family that the wreck could not have done it. Resulting in more money out of my pocket and me to never bring either of my Cadillacs again to this dealership even for an oil change. Horrible customer service. Then my car was completely dead when I went to start it when I picked it up because someone's negligence in leaving items on in it.
1/24/2017
Dennis A. VERIFIED CUSTOMER
Vehicle Make : Toyota
The people were all very pleasant and nice to deal with and did excellent work on my car.
1/22/2017
Jason W. VERIFIED CUSTOMER
Vehicle Make : Ford
thank you for cleaning it! ????
1/21/2017
Cristo M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very good professional work. I've had accident in the past and have taken my cars to other body shops. But never got them back looking as good as my truck did all the details work they did I am very impressed. Thanks to the team at Van. If I ever have another accident witch I hope not. I am definitely bringing my car back here.
1/16/2017
Danny H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
While driving you can hear air coming in through the drivers side window. Also the drivers side rear mirror does not fold in now.
1/15/2017
Linda A. VERIFIED CUSTOMER
Vehicle Make : Subaru
I am happy with the work that was done on my vehicle, but I was supposed to be updated on the progress of my car every week. The updates stopped after November 10. The car was supposed to be ready on November 30, and it wasn't ready until January 10. I understand delays because of the need for additional parts, but my husband was told over and over again that the car would be ready in a few days. We felt like we were kept in the dark about what was going on.
1/12/2017
**** R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The front desk lady has no personality and is flat out rude. Everyone else was great but could use some serious communication training. I didn't get one update via text while they had my car. But after I picked it up I got tons
1/4/2017
Robert W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Keeping me informed and updated on the progress of my vehicle thought it was great excellent service
12/29/2016
Bryan H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Jared was very helpful and polite, also answered any of my questions with confidence
12/22/2016
**** H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Jared is awesome but I'm sure you guys already knew that. I am disappointed to hear that he is leaving. I think he could have been running the Subaru Service Department, and doing a much better job.
I also had a great experience with the lady who runs a lot of the paperwork, didn't catch her name. She knows her stuff and is solid for sure. Van Collision is excellent at customer service and the service departments need to be taking notes. The only way I'm coming back to Van Autoplex is if I need Collision work done, because the service department at Van Subaru has been awful over my first 36,000 miles.
12/22/2016
Lorri C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Work was done to our satisfaction and our vehicle returned in a timely manner.
12/16/2016
Nancy B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everything was handled very efficiently however I was very disappointed at the price of a gas tank outer cap. 159??? REALLY? And unpainted, but I get that, you have to match the car. If I didn't care how my car looked (a '13 Malibu) I would have looked elsewhere for the cap but I had only one day off and I didn't have time to pursue it. But 159 is ridiculous,....200 by the time all was said and done. And then I found the cap that had come off! I didn't bother to see if I could return the one I bought. I just figured the answer would be no.
12/14/2016
Jessica J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Joe Rash was awesome and very helpful with explaining things about my car and keeping me updated about its progress.
12/14/2016
Herbert J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The continued updates on work progress was appreciated. The thoroughness and professional and also friendly contact with Christy at the front desk and especially from Joe Rash was why do business at Van. Thank you!
12/10/2016
Sarah U. VERIFIED CUSTOMER
Vehicle Make : Subaru
The service was so beautifully done and everyone who worked there, (special shoutout to Jared and Christina) was so kind and helpful. I appreciate everything. Thank you so much!
12/9/2016
Tyler B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Long interval between accident and repair completion