Van Chevrolet Cadillac Body Shop

The repair estimates were not through. The damage on the passenger side over rear tire and bumper was not explained as two separate issues to fix until I arrived to pick up car. That is when I noticed the scratches went to a smear appearance which now is not consistent with backing into a split rail fence. It was explained as a transfer of paint and washing of the car. It is visible from a couple of feet away now and more noticeable than before. I brought the car in for minor repairs and promised car in 3-4 days it took a week and 2 days costing me more in rental fees. At a point, I had to make a second call to follow up on the status. I never rushed them because my dad suggested I do not because you want it fixed right. The representative offed to fix my bumper for an additional cost and said I did not point that out to him at the time of estimate. He is the exxpert. I am the customer who showed him damages. he should have quoted the cost for all of the job. It makes me feel he is being deceptive that he wants additional monies to fix what I thought was to be fix because the whole accident area was shown to him. At no point was it broken down in separate cost. Yet the area he claims was not to be fixed now look worse. I just paid my bill and left frustrated and will seek someone else to do the repairs still need. Also I have idea why I was delayed because of the glass man was off duty. None of it made sense yesterday. It did not make sense this morning. It did not make sense to my friend with me. Also, Robert said he would email photo of my car show before status with in an hour. I have yet to receive those before photos. Thank you for your time and consideration in this matter. Feel free to call me for further

Efficient & excellent customer service. Beautiful job on the repair.

The service was very professional and I felt valued. As always the Van team achieved excellence!

I have already spoken to the gentleman at the body shop. I called several times to check on the my vehicle and the receptionist was rather rude and would not allow me to speak to anyone regarding my vehicle. She insisted that someone would call me when my vehicle was done. After several hours and several phone calls, I became very short with her and suddenly my vehicle was ready.

The body shop staff was very nice and friendly. They completed the work in good time.

Always excellent customer service

They were absolutely wonderful. They got my car done faster than expected because they knew I did not have a rental. From start to finish it was great customer service from everyone involved.

Work was done in a timely manner and updates were made.

Kept us informed. Work completed was superior quality. People were friendly and professional. What a delight in getting the car back to find it spotlessly cleaned inside and out. You are awesome!

I am satisfied with the body work that was a job well done.Thank you Joe and the Van Body Shop Team.Frank and Julie Valdivia.

Your team did an excellent job on my car, much faster return than I would ever have expected. Everyone was very courteous to work with.

Thank you to Robert for dealing with my insurance company!!

They made it as convenient as is possible in these situations. I so appreciate that they not only repaired the car, but were able to get it to maintenance and back for an oil change and safety inspection. This saved so much time in all of this hassle. The repair is beautiful - I'm pretty sure it looks better than before it was hit! Thank you so much for all that you do.

The repair process was very smooth. Robert did a very nice job keeping me informed and facilitating a timely repair.

Took longer and cost more than what I was told, no credit for the more expensive part that wasn't my fault, won't be going back

After leaving I noticed my outside remote mirrors do not work. I am bringing in this morning.

Good service by Robert!

Was easy to work with everyone at the shop. Work was completed as expected

Good job so far, but I just got it back

The best!!