Richardson Automotive Body Shop

My service Rep, Andrew was kind, explained my repairs and kept me updated. The staff was friendly and helpful also.

Great service and great job on my car!!!

Constant update of work & right on target for completion. Looks good as new Will tell others needing help to trust your shop Phil M

You and your team are outstanding and Alex Burgos is AWESOME!!!!

Thank you. I appreciate all your work and advice.

Mr Ediger and staff were professional, polite and repaired my damaged Tundra Cre Max to showroom condition. What a great job!

Absolutely love getting the text updates. Everything about our experience with RA was fantastic!

Excellent done

The technician is good ambassador for Toyota of Richardson. The service was excellrnt

Thanks.

Andrew and Randy are fabulous.

I had to call and get status on my car. When I was told I would be called back I wasn't. The text messages were not the same information as what I was being told by the representative who was handling my car. I think the customer service could have been better there needs to be an improvement in personal communications with the client.

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Great follow-up throughout the repair process and friendly and very informed staff

Thank you for fixing my car up y'all did a great job!

good communication and great work, thank you!

Tommy and the entire team are 100% professional and a please to work with! Quality repair and the best in customer service! Thanks for caring! Don

Ray was great keeping me informed throughout the process and repairs were great.

I am completely unsatisfied, I will never use this shop again nor will I ever recommend the shop to anyone. I got my truck back after 17 days of being in your shop and when my vehicle was returned to me your shop had damaged my truck (not what I had taken it in for or even near the same area) because of a careless worker. Might I say I had to point out the new damages and was never told about them and was given my truck back expecting me not to notice. It doesn't bother me to much that the shop damaged my truck because of their careless acts but the simple fact that one of your workers were driving my truck and hit something, and didn't bother to tell anyone in hopes I wouldn't find out, the dishonesty in the company is remarkable. If I would have gotten a call that someone had driven my truck and accidentally hit something, I would have been way more forgiving, I would have probably just brushed it off because things happen (with the fact that y'all would repair of course), but thats not what happend, your dishonest employee decided it would be better to leave things unsaid, ontop of my truck being there for 17 days the right front rim wasn't repaired as the initial estimate had requested, instead, your shop being the dishonest employees they are pocketed the money and never sent my rim in for repair, and when asked about it they acted as if it was never approved, not knowing we had an estimate ourselves, because I work accident claim all day and know exactly how the process works. After 17 days and 3 cars later my truck is still there.

Very happy with service. It was completed a day early and made easy to get resolved.