Overall the repair went well except for one issue: The cover replacement ordered for the damaged sideview mirror was not the right one and had to be reordered. Since the vehicle was only my means of transportation and to avoid extending my car rental which would no longer be covered by my auto insurance, I had to prepay the entire repair cost in order to pick up my vehicle not completely repaired. Consequently, I had to drive back the vehicle to the body shop when the correct part arrived. My suggestion is for the shop personnel who was responsible for ordering parts should carefully verify the accuracy of the replacement parts. Not doing so would inconvenienced the customer.
10/10/2020
Jacqueline D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Communication was frequent and helpful. Repairs were done perfectly and quickly.
10/3/2020
Joseph H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate the calls keeping me updated on status of car. Car completed early.
10/3/2020
Katie M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Y'all were absolutely wonderful and kept me up to date at every step. Excellent customer service
10/2/2020
Bert N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was polite and promptly returned phone calls, kept us in the loop and did their best to work with our insurance. When we came to pick up our car we received excellent treatment from the office staff as well. Thank you for a job well done.
9/21/2020
Jacob I. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome service
9/19/2020
Nykethia T. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service was excellent as usual. Ray Ramirez and his team did an amazing job of making sure repairs were completed in a timely and quality manner. The team continues to exceed my expectations with each and every visit. Outstanding job, everyone!!!
9/6/2020
Kevin H. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Hillary is a rockstar, she kept me well informed of the status, and made sure the car was perfect when I picked it up. Her customer service was awesome, and I will gladly continue to refer customers to her.
8/7/2020
Daniel T. VERIFIED CUSTOMER
Vehicle Make : Toyota
It turned out looking nice.
8/7/2020
Ms . VERIFIED CUSTOMER
Vehicle Make : Toyota
Work done was done well. Other than taking time to get the part, the work was done in a timely manner.
7/29/2020
Camille A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Front desk is AMAZING
7/24/2020
Connie G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was so nice and helped me get my car painted!
7/4/2020
Maria A. VERIFIED CUSTOMER
Vehicle Make : Jeep
Ray Ramirez was beyond awesome while repairing my vehicle and answering all of my questions. They exceeded my expectations.
6/27/2020
Earnest B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Robert has been so good to me and a great nod to you for having him.
6/27/2020
Farah N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you so much for wonderful job .
6/23/2020
Charles S. VERIFIED CUSTOMER
Vehicle Make : Toyota
the paint job was much better than I expected. The staff were cordial and professional. My car was ready slightly before the promised time for pick up.
6/13/2020
James B. VERIFIED CUSTOMER
Vehicle Make : Ford
Great
6/13/2020
Madeline G. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys were great! Very knowledgeable, professional and efficient! I will send anyone and everyone that I can your way!
5/20/2020
Pablo Q. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent attention by the girl in the front desk and by Ray
5/16/2020
Leah C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Customer service great. I was kept updated on the status. I really appreciated my car being detailed, cleaned when I picked it up.
Thank you