Told truck was ready. Went to pick it up and p/w was not ready and told "sorry" but you will have to come back on Monday. The p/w wasn't done because Britt left early without making sure his work was done. The collision dept. attitude was our bad but you have to come back Monday. Not **** person stepped up to fix the problem. Called to speak to a manager and spoke with service desk. They stepped up took responsibility and fixed the problem so we were able to pick up our vehicle. Really appreciate the help from the service dept.
11/20/2016
Glenn D. VERIFIED CUSTOMER
Vehicle Make : Lexus
We were totally satisfied with the repair and service until we drove the car. There is a very annoying rattle that was not present when the car was delivered to be repaired for cosmetic damage.
I will be emailing our service adviser separately.
Thanks,
Glenn and Cindy Davison ****-****-xxxx
11/19/2016
Adrian H. VERIFIED CUSTOMER
Vehicle Make : Honda
Scott was taking care of the correspondence and kept me informed or made a contact about every other day on the progress. The workmanship was very good also on the repair
11/18/2016
Beverley K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Scott kept me informed and all was done as promised.
11/18/2016
Shirley W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Scott was considerate, friendly, and most important, trustworthy. A good experience in an unhappy situation.
11/18/2016
Brad F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Job done great. Thanks
11/17/2016
Walter Edward. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys did a great job
11/15/2016
Catherine M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Please thank Scott for his help with repairing my car. He has excellent customer service qualities and seemed very caring about making sure that my car was repaired perfectly.
11/14/2016
Stacey B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Scott did an excellent job and I was very pleased with the updates on the progress of the repairs being completed.
11/12/2016
Kelli L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was so nice. I got in and out quickly. My car was clean & spotless when I picked it up!
11/11/2016
Kathy V. VERIFIED CUSTOMER
Vehicle Make : Audi
Kept me updated about the repairs and very friendly!!
11/5/2016
James R. VERIFIED CUSTOMER
Vehicle Make : Lexus
One of the things that I really appreciated was the constant updates on where things where in the process. When my insurance was hesitant with the decision to repair or not. I heard from Scott before my adjuster. Communication is key. You guys also had the work done about a week earlier than originally planned. Well done guys.
11/3/2016
Tarrah B. VERIFIED CUSTOMER
Vehicle Make : Audi
Excellent customer service and a job well done.
11/1/2016
Teresa P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I had an awesome experience. Scott was my collision coordinator and he was very efficient. Everything was taken care of as promised and was even finished a day early. Rental car office was nice and organized, too. And the Tacoma looks great!
10/31/2016
Gerald Jd. VERIFIED CUSTOMER
Vehicle Make : Toyota
Scott was a pleasure to deal with.
10/29/2016
Jerany J. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks great! As good as new! No deer is going to get the better of my car as long as Reliable's around. I really loved the text messages I received. They kept me in the loop so I knew what was going on. Thanks for a great job guys!
10/29/2016
Elaine T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car looks great!
10/28/2016
Christine H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Scott was so nice & always informed me daily of the progress of my car. Dealing w/ the insurance company was a nightmare but Scott made it a very pleasant experience. Scott is awesome!!!!!! Thank you for making a horrible situation tolerable!!!!
10/28/2016
Betty A. VERIFIED CUSTOMER
Vehicle Make : Lexus
VERY PLEASANT PEOPLE TO DEAL WITH AND SERVICE WAS VERY GOOD. AUTO WAS PROPERLY REPAIRED. APPRECIATE THE SERVICE. THANKS