Exceptional service, courtesy, and most important effectiveness.
3/18/2017
Geoffrey M. VERIFIED CUSTOMER
Vehicle Make : Toyota
From the reception, the frequent updates on the status of the car repair to the gentleman (Scott) who was assigned to work on the car, I would say it was a great experience. I appreciate the job done.
I would recommend that Reliable Toyota takes some initiative to offer customers some basic vehicle diagnostic, more as a service. You're are the experts.
On the Toyota Caro rental side, the Toyota Avalon I took was really good. The only bad thing was the limited mileage. However, for the number of days I had it, I think it is a comfortable auto.
3/17/2017
Richard B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good communication with us as our vehicle was being repaired. We were informed as each step in the process was made.
3/17/2017
Robin C. VERIFIED CUSTOMER
Vehicle Make : Audi
Service was great. Very efficient and friendly. Job completed exactly when promised. Jim was very friendly and professional.
3/16/2017
Marco C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Love my truck! Looks brand new!
3/15/2017
Karen A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very friendly and thorough.
3/15/2017
Roger W. VERIFIED CUSTOMER
Vehicle Make : Toyota
This is my wife's car, and she's not here for another week. This question can be answered more completely when she returns. When she returns I won't know then whether I am completely satisfied or not. Have a great day
3/14/2017
Doug P. VERIFIED CUSTOMER
Vehicle Make : Lexus
I like the way you keep customers informed about the status of the repair.
3/13/2017
Angela M. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Scott was the one that worked with us on the repairs. His service was excellent from start to finish. Everyone I worked with was very pleasant and professional.
Thank you!
Brian Moody
3/11/2017
Roxanne W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Scott was OUTSTANDING. He always kept us updated on the progress of the repairs. He coordinated with the car rental department when repairs required a few extra days. Scott made it easy and effortless for us. He was a pleasure to work with!! Oh, kudos to the Reliable team as the repairs look great.
Thank you!
3/11/2017
Bonnie O. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was most happy with my Collision Estimator, Scott Adkins. He called and texted each day to keep me apprised of progress on my Lexus. Scott carefully explained each repair and costs involved. When I picked up my Lexus he patiently went over each repair. My car has been returned in pristine condition.
My next car will be a Lexus from Reliable Superstore. From my salesman, Ken Olson, my service specialist, Myles Hufferd, Scott Adkins, the IT specialist,... and the ladies in car rental....everyone is excellent in their jobs and customer service satisfaction and loyalty. Thank you all.
3/10/2017
Sheila Y. VERIFIED CUSTOMER
Vehicle Make : Lexus
Brian at collision is most helpful. My daughter had gone to Brian for 20 years. And told me to always ask for him. He gets and a. Keeps you enformed and is friendly and aims to please. You better not loose this young man because its hard to find people who have a good work athic in this day and age. Sheila Y
3/9/2017
Regina E. VERIFIED CUSTOMER
Vehicle Make : Mazda
I was so very pleased with how my car looked after Reliable completed their work.
It was also very nice to have the email updates so I knew my car was being taken care of.
Thank You
3/7/2017
Joan C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Work was excellent. Appreciated the e-mail updates.
3/5/2017
William T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Through this whole experience everyone at Reliable has been great. A special thanks to David Pierce for handling our request to take our Highlander over for the 10,000 mile checkup (which was due) BEFORE we came in to pick it up. It was so good to get it back as early as we did. Thanks!
3/4/2017
Christian C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jim did a very good job seeing if he could get the parts I requested, making sure the vehicle was repaired and taking care of any questions I had.
3/3/2017
Dennis C. VERIFIED CUSTOMER
Vehicle Make : BMW
The team at Reluable communicated clearly & frequently. There were no surprises. Everything was done as they said it would be and completed as promised.