David and Josh were awesome!!!!! Smiles and attitudes were on point. I know there job is stressful
1/23/2016
Ann B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Our Nissan Altima was repaired in a timely manner and looks like a brand new car! We were given regular updates on the status of the repairs, which was very convenient for me, and the job was complete on the date they originally stated. It has been a great experience for me, and I will be recommending Town East Ford to others who might need work done on their cars. The whole staff was nice, and the gentleman who worked with me (David?) was super friendly and took superior care of me AND MY CAR! I'm so grateful for the job done by Town East Ford!!
1/23/2016
Ronald S. VERIFIED CUSTOMER
Vehicle Make : Ford
I USUALLY DON'T DO SERVEYS, BUT I WAS SO PLEASED WITH NOT ONLY THE WORK BUT THE ENTIRE EXPERENCE I REALLY NEEDED TO TELL YOU. GREAT JOB!
THANK YOU
RON SICKS
1/23/2016
Erik W. VERIFIED CUSTOMER
Vehicle Make : Ford
For bad times it was a great experience. Everyone was helpful and I felt at home. They did a wonderful job on my truck. I really appreciate everything and hope y'all the best.
1/23/2016
Mystee S. VERIFIED CUSTOMER
Vehicle Make : Ford
I appreciated everything the text message update. Thank you so much ????
1/20/2016
Cody L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome!
1/19/2016
Sofia B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
David's, USSA rep, customer service was extremely thorough during the repair process. The first time I came by he informed me of what USSA had done; which was cancelling my appointment by saying I was going to go through my insurance. USSA had also cancelled my rental car in which I had confirmation with Enterprise as well.
But, even knowing all that, David went ahead and took all the photographs necessary to complete the job. I did have to come back at a later date. Due to a needed conversation with USSA Insurance Co. In which they lied and said they never cancelled my appointments.
I was able to return to Town East Body Shop and David got all the repairs done. He followed up with me and let me know what was happening. Then, I received a call at 5:30 telling me the car was ready and washed. Since they close at 6:00 I wasn't going to be able to make it that evening to pick up my car. So, we both agreed on Saturday to pick up my finished car. Your team did an excellent job.
1/19/2016
Kathleen G. VERIFIED CUSTOMER
Vehicle Make : Ford
Good job
1/13/2016
Julius W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
i was totally satisfied with the timley manner that was made. also the body work was very professional. thanka
1/13/2016
Henry N. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for such timely service.
1/10/2016
Sara H. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The stripping at the bottom of the windshield is torn up. It wasn't that way when we dropped it off. The rest of my service was great.
1/9/2016
Paul H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very pleased with the whole process. Billy was an amazing estimator and keep me informed throughout the entire process. Would definitely use your body shop again to fix my vehicle.
1/9/2016
Freddy S. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks to Billy!!
1/6/2016
**** B. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job keeping me updated by phone and e-mail. Thanks!!
1/1/2016
Wanda M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate the professionalism of all the staff. Zach keep me well informed and made himself available for questions.
12/30/2015
Steffanie B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Smooth transition from repair and rental to pick up. Billy was great!