Concours Elite Collision Center

Repairs were inadequate.

I went to pick up my car and was met by the production manager, we went over the repairs that he wasn’t really familiar with to start off with. I complained about how the paint looked on what they had replaced or repaired and he told me that compared to the rest of the paint on my car he thought it looked pretty good. My car is a 2007 so the paint is definitely not perfect, but for him to say that it looked better than the rest of the car, was definitely rude. They replaced the passenger mirror with a broken mirror assembly and said that was the best they could do for me. I asked to speak to the owner was told by the owner that he would fix it for me and “would not let me down” so I dropped it off again for them to change the mirror and fix the painted parts on it and now when I picked it up again, the mirror is still the broken one and the paint on the parts they replaced still looks the same. The weatherstrip is not installed correctly on the door they took off and the mirror is not installed correctly either so it’s sooo noisy when I’m driving on the freeway. But Bob, the owner and the one that assured me he was going to fix the mirror and paint, literally said that’s all he could do for me as he handed me my keys and got in his truck and said to contact my insurance if I wanted anything else done. Are you kidding me?? This whole experience was ridiculous and I have never felt so disrespected like this. I’m not sure if they would’ve been more pleasant if the car was newer but regardless of that, I feel like if you’re doing the job which you are getting paid for by the insurance to do, you would want to do a good job no matter what the rest of the car looked like. Bad customer service from the writer, manager and owner.

This was my first time at having any body repair done on a car, I am completely thrilled with the results! First of all ,Theresa was wonderful to work with and then to walk outside and see my little Honda Fit looking like new again( with an incredible detail job plus new perfect bumper!) was just perfect.

Thank you! Everything is great. One small note-- the car kind of smelled bad when I got it back. There was some kind of distinct oily or plastic smell in the passenger compartment and it took over a week to begin to dissipate. It was not pleasant. I'm not sure what that was. But it's not a big deal. Thanks.

Not only did they do an excellent job with the car repair, they also took the time (quite a lot of it) to pay special attention to my concerns about rental reimbursement from my insurance. The people working there are very thoughtful, polite, and caring. Thanks!

Great r looks like new. Extremely ???? happy.

todo perfecto un muy buen servicio pero sobre todo muy amables

everything was good when i picked it up and a couple of days later i pulled my car out of the garage it sat in the sun it was a beautiful day i got in to move it back and the piece on the drivers side from midway to the windshield had fallen off so i worked on it and pt the molding back the way it was supposed to be

Very professional and friendly people, best body shop in Chico,CA.

I already gave you my detailed comments in a previous email survey. CECC is great!!

Great work

Concours Elite Rocks! I have a 2022 Mach ****. I received a small dent in the top of the door. It was a very difficult repair. The artists at Concours Elite were able to fix it like it never happed. The Best Body Shop Anywhere - No Brag Just Fact...

Seamless experience from estimate to pick up

There is a scratch on the passenger side rear bed side that was supposed to be repaired and wasn’t. I pointed it out during the initial estimate and once again when I dropped the truck off. It was even mark on the sheet by the estimator.

Absolutely love it couldn’t even tell there was anything previously wrong with it

Yes absolutely and beautiful he car was so clean

CECC went above and beyond ! Thank you Rene Younie

I just wrote one and sent it. I hope you received it? Please let me know. Thank you. C Bickley

Stephanie Y. Is ABSOLUTELY AMAZING and should be sent on a relaxing/ fun all inclusive cruise and given a pay raise for what she puts up with dealing with insurance companies!!! I'm sure the rest of your team is wonderful as well, my car looks perfect, I just haven't met them personally like I did working with Stephanie.

The entire team was professional and the work was done on time. Thx Kathryn C