Camelback Collision Center

Everyone treated me courteously. I am very happy with the the way I was treated. The receptionists where professional, helpful and patient.

Great communication Pierre did a great job.

My car looks beautiful but I was frustrated with the time table I was given. I was told it would be ready by Tuesday the 19th but it wasn't ready till Monday the 25th

Please call me Monday !

The entire process was smooth, easy, and transparent. I appreciated being kept up to date of the process.

The whole team here was unbelievably helpful. They assisted me with questions I had on my car, helped me with minor repairs nuts and bolts. Answered questions and were willing to pick me up and drop me off again. Five stars from start to finish !!!

EXCELLENT customer service. EXCELLENT, quality repair.

Amazing, out of this world service. Customer service so above and beyond-extremely pleased! Cant believe they shampooed my carpets for me.

I really appreciate the attention to detail and the wonderful customer service. For example I have a limited edition ASU pitchfork emblem on my tailgate, where all my damage was, and I asked if it could be removed and saved. I was told it wouldn't be a problem and that I'd find it in the center consul. When I came in to pick up my vehicle I was told I had a little surprise. My surprise was my emblem was placed back where it originally was. My car looks just like it did the day I drove it off the lot a little over a year ago. I also really appreciated the text message updates. So thank you for all the great service.

My car was cosmetically damaged by a fire while it was parked at my apartment. It took 7 ****/2 weeks to get it back. It was an excessively long process with many delays on behalf of my insurance, State Farm. It would take a week to send an appraiser out, and longer to get a report. i came by on week number 4 and found that there were damages not included in the initial estimate. It then was another week for an appraiser to come back out. The new estimate didn't include some of the damages on the original estimate, and was actually missing 11.2 hours of labor. It took couple more weeks to sort it out. It was nothing short of a nightmare. Pierre did a great job communicating with me throughout the process! I was most impressed that he took the time to find parts that were discontinued for my vehicle. I appreciate that he gave me the option to not paint the car, as insurance would only pay for half the paint job and the new paint would not match the old, faded patina.. . He explained that I could put that money towards the deductible. I feel like many shops would do what they can to get the most money, and would thus not explain it to me like he had. He did his best to help me understand the estimates and procedures of my insurance company. He told me he even called State Farm to tell them they needed to get it figured out, because it was taking so long. The process would have been much more difficult with out Pierres willingness to help. The receptionists were always kind and helpful, and would do there best to help me. I could tell that customer service is top priority here I am satisfied with the experience! I wish I could say the same about State Farm. Thanks!

You guys are the best.. Special thanks to linsy and the entire front desk..

As always they are always pleasure friendly and honest. I will always come back to the center. Keep up the grat work. Customer service and precision work can't get any better. Thanks

Nice and friendly, very helpful, did great work.

Thank you so much for your excellent work and promptness in making the needed repair. It looks just like new. Staff on the phone and in person were all dry helpful and courteous. All very much appreciated. Jim

Fantastic experience and appreciate all the frequent updates!

Thanks for a great job

Great service, very professional and always kept me updated

Your repair team is amazing. I have seen the best repairs on my cars with your guys. Thank you again for your amazing work on my cars.

Super profesional, great service and follow-up, great qualify job. Will highly recommend!

Mostly satisfied, disappointed by response times from messages by Duane and tone of voice used in his communications. Your front desk employees were very pleasant and eager to offer service