I was frustrated by the delay in obtaining the replacement muffler and the fact that I must wait for another part which was unavailable to complete the repair and for which I am still waiting on. This was not the fault of collision center but rather a supply chain issue no one can control but still adds to my grief in trying to finish repairs so that I can install an anti theft device. And the fact that an anti-theft device cannot be installed by toyota is also frustrating to me. BUT, the Collision center staff especailly Manager Jose did all they could to lessen my frustration and did work as soon as they could. Thank you
9/25/2021
****F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent communication from **** and Jose.
9/19/2021
Stacy M. VERIFIED CUSTOMER
Vehicle Make : GMC
Very courteous and communicative
9/16/2021
**** F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Friendly customer service. Super results. Vehicle was cleaned inside and out upon completion of body repair. Better than new when we picked up the car.
9/11/2021
Linda D. VERIFIED CUSTOMER
Vehicle Make : Honda
Very good
9/5/2021
Erin C. VERIFIED CUSTOMER
Vehicle Make : Toyota
David was amazing!!!!
9/2/2021
Sherry A. VERIFIED CUSTOMER
Vehicle Make : Honda
My experience was very unfavorable with my service advisor. He tried to bully and intimidate me I had some lane assist problems showing on my console when I brought the vehicle In I didn't tell him about it because I had already taken the vehicle to showcase Honda to have them take a look at it. He saw this and he was going to attribute it to the minor accident that I had. State Farm advice him It had nothing to do with the minor accident and that they were not going to pay for it. He insisted on having the camera calibrated anyway, State Farm stated again they were not going to pay for it because it had nothing to do with the minor accident. he called me and told me that if State Farm did not pay for this that I was going to pay him $350 he was yelling and became very argumentative. I expressed to him that State Farm told you before you did this that they were not paying for this. I called State Farm and spoke with them they told me to have him Resubmit the invoice and, eventually they did pay for the calibration I did not feel like he was very professional I should have never been yelled at or bullied to pay for something that I had nothing to do with.
9/2/2021
Barry N. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very frustrated with Camelback Collision Center. It seemed like I have had all these problems with my car after my car was worked on for dent removal. It just felt like I was getting the run around when it came to resolving these issues.
8/30/2021
Kerem I. VERIFIED CUSTOMER
Vehicle Make : Toyota
David did excellent service. We went through rough repairing process thanks to insurance company. He was calm and managed the situation well. He respect my dignity and patience with me. Thank you
8/28/2021
Dorothy T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They did an excellent job on my car I'm totally satisfied they did it in a timely manner that was convenient for me as a customer I thank them and I will recommend them to all my friends and family
8/26/2021
Frewoini K. VERIFIED CUSTOMER
Vehicle Make : Toyota
I'm very Happy
8/15/2021
Richard Z. VERIFIED CUSTOMER
Vehicle Make : Dodge
Jairo was great to work with. Would definitely recommend any and all I know to you guys. Thanks again!
8/5/2021
Michael E. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you guys for everything my vehicle is running and looking great. You guys rock!
8/2/2021
Karen M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was having trouble with communicating with my insurance company and Shawn took care of it for me. He helped lower my stress level.
8/1/2021
Mary M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great communication and great effort to complete work as quickly as possible.
7/31/2021
James S. VERIFIED CUSTOMER
Vehicle Make : Toyota
How many times are you going to ask for a survey???
I am done responding
Jim Sweenie
7/25/2021
Latanya B. VERIFIED CUSTOMER
Vehicle Make : Ford
David is very rude he asked me to call him if my check engine light did not go off and I did and he over talked me. Then I found out that he lied to me he was supposed to take it to ford but decided to do with my car what he wanted to do and just cleared it in house. I told him to have his manager call me and he promised to call progressive he did neither. Thank God my check engine light went back off because a worker like that can get a company sued.
7/23/2021
Dana M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very satisfied with your work and will gladly recommend you to others. Thank you.