Camelback Collision Center

Tim my service manager was great. Front desk staff could be friendlier and more attentive. There was some negative attitude from one lady in particular.

Tim did great, he made me feel comfortable every step of the way and I was confident the Escape was in great hands!

Although the staff was friendly, calls and voicemails went unreturned for days. For many successive days I was told that my car would be completed and ready to go on the next day only to receive no word the next day. I was then forced to call each of those days where I would leave a voicemail which would not be returned. When I dropped my car off I told the technician that it was having trouble starting and I wanted that to be addressed and repaired.. On 4 PM the day I was picking up my vehicle I received a phone call where they informed me as if I didn't already know that my car was having trouble starting and they asked me if I wanted them to address that matter. This was extremely frustrating. I told the technician on the phone that of course I wanted that matter addressed and that we had discussed it on the day I dropped my car off. His response was to tell me and I quote "I have 7-8 JETTAS here and I can't be expected to remember that or keep them straight". That comment seems to completely invalidate the process of discussing repairs when I dropped the car off and the paperwork noting such requests that I watched him complete. While he cannot be expected to remember all requests made it is certainly part of his job description to accurately make record of the requests of the customer when the car is dropped off. I would argue that this part of the process is actually key to your business model. His failure to note that request and process it appropriately is not my concern. Additionally when I was waiting for my car, I was then asked if I wanted to wait an additional 15 minutes to have the car washed. I would assume that this would normally be completed prior to the customer arriving on the location to pick up their vehicle.

My rep was totally on it and just a pleasant person to work with

I felt that my car was in the shop for inordinately long amount of time. I was told for 2 weeks that my car was going in to be painted and should have it back in a couple days but that went on for almost two weeks. No one ever called to give me an update on the car and I did not know it was ready until I finally called to get an update. The repairs themselves were satisfactory but the timeline and lack of communication is unacceptable.

Everything was good,costumer service,updated massages and repair.

Very smooth transaction. All details were handled by my service rep. Great communication!

Everyone was very nice and helpful,the work was compleated in a timely manner, was kept updated on progress. And was very satisfied with the repairs.. Thank you.. Norlene, Weaver

Thanks Travis.

I had a great experience from my first call to pick up! Awesome!

Everyone at camelback were great! Theresa, Tim, and Brian. I will defiantly go back in the future just for regular routine services. Tim new exactly how to calm me down and sit and explain a few things, after being involved in a motor vehicle accident the last thing a customer wants is added stress. Tim was awesome, hands down to him. Theresa, took my concerns and hadle them like a champ! Brian, was amazing and understanding my needs as a customer. Danielle, although it was a very brief encounter with her, she was wonsefull to me over the phone. I can truly say, this has been the most wonderful experience I have had during my stressful time:) My car was left spotless and the team even cleaned my engine, I was wowed! Guadalupe R

My repair went as smoothly as possible. I was keeped informed through the full process. Everyone at Camelback Collision was very nice and helpful.

Smooth operation. It took a little longer than estimated, but the ommunication was great.

I noticed the next day when I tried to listen to the radio there was a lot of static, the antenna had not been installed but was lying on the windshield wipers.

The paint is chipped on the backseat drivers side door.

I loved the day by day updates! Provides for an accurate picture of progress; much appreciated!

Contact by George who reported progress of reoair and the fact that he consideted my need to have my vehicle for a weekend trip. Thank you George.

Great job. Appreciated the updates. Thank you!

They gays doing good job well done

Tim was great.