Camelback Collision Center

My car came back dirty and it took too long to fix

Very impressed & happy! I've already bragged about my experience!

Professional and timely service!

This new text message update thing didn't work. I received a Text message on Wednesday 3/29 telling me that my car was almost ready and if there were any delays I'd receive a call. I didn't get another text saying it was ready and I didn't get a call about a delay. I called the next day and left a voice mail for the estimator, but I never got a call back. Today, Wednesday 4/5 I got a text that my car was ready.

Everyone was amazing and professional

Everyone that helped me out was extremely helpful and had great customer service.

The writer who handled my car was great and the quality of the work was excellent if I need future work I will return to camelback collision

The team was friendly and extremely knowledgeable. They were willing to turn in my car rental as well. Thank you!

Great experience! Thanks so much!

They did a great job

Communication was very effective, it was easy to get a hold of Yvonne and I heard back in a timely manner. There was very minimal wait time and both drop-off and pick-up were efficient.

Job completed on time and my truck looks great ????

Dennis was great! Kept me updated the whole time and my car looks great.

Well done! Pleasant, professional and competent

Not everything was repaired that I had concerns with. My Window still has grease streaks from the door impact every time I Roll it down and up. My keyless entry still doesn't work even though I was told that it would be programmed with my replaced handle which leads me to believe this task was never even attempted. I had to have my front bumper cleaned because after I got home I saw a large amount of rubber residue in one spot followed by a trail of residue which leads me to also believe that someone rear ended another vehicle or some other machinery. I also have scratches on the lower bottom of my front bumper with white paint still embedded in it. Thank goodness no dents but obviously it was damaged at some point. Honestly I feel like I will just get told to prove it happened while in the shops possession so I don't expect to get anywhere on these issues. Ironically the one thing I can't voice a concern with is the cosmetic work that I did need repaired. Many times I was told that due to being short staffed my vehicle would take longer to complete basically 23 days for a 7 day quote 10 day max. I'm just frustrated that now my front bumper has nicks and paint transfer when I didn't have that issue bringing it in so eventually I will have to pay another deductible to remedy that issue. I will give absolute Kudos to the individuals that I spoke with on the phone through the duration of the body repair. I did have to call to get updates because of your staffing issues but everyone I spoke to was extremely nice. I'm not sure how CQ passed the truck since 2 of the 3 issues reported weren't done and the residue, nicks and paint transfer were visible after it was washed. I didn't notice it until I got home because I only thought to look at the area of driver side damage. Again, although I'm frustrated with my stated concerns your staff was very nice.

Good customer service Greet you when you walk in and assist customers right away.

Amazing service! Very kind and professional, Yvonne was very helpful. And the work done to my car was great! I appreciate all who worked on my car and the prompt time completion thank you !

I feel that they were professional and worked on making sure my repair was done correctly the first time.

All of the people that helped me out were so nice and professional and the work done was top notch. They answered all of my questions and were quick to get back to me every time I asked anything. When I had concerns they were addressed and taken care of right away. I got updates regularly and was kept informed and reassured every step of the way. I would recommend camelback collision to anyone.

Yvonne was awesome