When I advised a family member that I chose Toyota of Dallas collision, they warned that a friend had lower quality work that was glued and came unglued. I committed to stay due to dealer parts and service. While there was some paperwork and key delay due to process and lack of cross awareness, this was expected as a body shop may not be as service-oriented as a dealership service department. The only part leading to partial satisfaction by the politeness of the advisors was a couple of quality issues that they quickly addressed. One of the quality issues caused safety risk on highways that's required time off from work for a next day return visit. It was actually dangerous to cut across lanes to reach the dealership, and when the cause was found, it was dismissed as routine maintenance failure instead of related to the repair quality verification. My trust in the quality of the repair is suspect, not extreme enough to get a second opinion, but enough to monitor the vehicle repair for the lifetime of ownership and bring any premature failure (compared to undamaged side) to the collision center to resolve.
11/6/2015
Mary L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome communication throughout the process. Pleased with the completed job; I would definitely recommend this location to anyone looking to have bodywork repaired.
11/5/2015
Anders H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
????
11/3/2015
Carol M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Customer service was absolutely outstanding. I am very pleased with the quality of work done on my car. I could not have asked for a better experience. Everyone I came in contact with at the collision center represented Toyota of Dallas very well!
11/1/2015
Fred R. VERIFIED CUSTOMER
Vehicle Make : Toyota
I feel really good about having my Prius repaired at Toyota of Dallas Collision Center . I know the job was done right. Robert Fleming did a great job through the whole process. I will definitely recommend Toyota of Dallas collision center and especially Robert Fleming.
10/29/2015
Ochioke "bobby". VERIFIED CUSTOMER
Vehicle Make : Toyota
The guys were great and were really helpful. Andy in the service department and Frank at the Body Shop were great.
10/27/2015
Jagadheesam N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Nice job ...
10/27/2015
Lidia K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Bad service
10/27/2015
John M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service
10/24/2015
Gloria S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Love the fact that I was kept updated via text messages on how the repairs were going. Excellent cuatomer service.
10/24/2015
Barbara R. VERIFIED CUSTOMER
Vehicle Make : Honda
Chris was great and kept me up to date every step of the way. Repairs look great so far.
10/23/2015
Jandy I. VERIFIED CUSTOMER
Vehicle Make : Toyota
Unfortunately this has been my second accident in which I brought my vehicles to Toyota of Dallas collision. I must say I have been really satisfied and content with the attention Frank has given me through both vehicles. He was on top of it from start to finish.
10/23/2015
Chelsea B. VERIFIED CUSTOMER
Vehicle Make : Lexus
10 out of 10
10/17/2015
Diane T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Robert was fantastic to work with
10/15/2015
Randall . VERIFIED CUSTOMER
Vehicle Make : Toyota
My vehicle is not repaired properly. I received my vehicle yesterday and there is a deep scratch that must be addressed. There is also noise coming from the rear of the vehicle that should not be occurring. 3/5 of the lug nuts on the wheel and tire that was replaced were not tightened and in danger of falling off. As the wheel was more closely examined, it became clear we were not given a new wheel as promised, but it is a refinished wheel and the finish is already chipping away. Today, I am completely dissatisfied and my service manager, Frank **** did not return my call yesterday or today.
10/14/2015
Dora G. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Quick clean and professional
10/13/2015
Andrew L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Despite a mixup the staff did everything they could to accommodate me.
10/13/2015
Rebecca T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Worked with Chris Morgun who was very helpful, kept me in the loop about my vehicle every step of the way. Talked with him when I picked it up and very happy with the results. Looks like new again. Thank you for taking care of my Hyundai Tucson.