Michael did a great job for me and was very friendly
3/7/2017
Andrew S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Body shop failed to repair all the damages. My new paint was chipped, and I didn't even receive an apology from the manager.
3/1/2017
Andrew A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Well, where to start? Vehicle returned better than before the accident, attention to detail was impeccable. Communication was thorough and frequent. Workmanship best I've seen. Customer care, Erica Geter awesome & fantastic. Not that I hope to return, but should that situation present itself I will! - Thank you! - Andy
1/5/2017
Carlos A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Pretty fast and beautiful work
12/29/2016
Susan P. VERIFIED CUSTOMER
Vehicle Make : Toyota
The whole experience revolved around Erica. She single handedly mad this a good experience for me starting with
****) Taking me home when the shuttle would be over an hour late.
2) Working my car in for same day service on a Friday when I had a "dubious"appointment
3) Agreeing to stay a few minutes after six to make sure I could get my car the same day.
My prior experiences with Toyota of Dallas have been OK, but not outstanding. In this case, a single person(Erica) made the experience outstanding.
I sure hope you can keep her.
12/22/2016
Terry G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Speedy service
12/15/2016
Building Plastics. VERIFIED CUSTOMER
Vehicle Make : Dodge
The team at Toyota is one of the best by far that I have ever worked with. I rate them as above average when it comes to customer service. Each member of your team greeted me with a smile. The shop did a spectacular job repairing my truck. It was returned to me in perfect condition and cleaner than I had seen it in months. Management at the front of the house and back inside the collision center kept me informed on the progress of my car and I felt comfortable the entire journey of my communications with your staff. A would use them again.
12/1/2016
Haley M. VERIFIED CUSTOMER
Vehicle Make : Scion
Erica Geter was awesome and her customer service is the reason I will continue to do business with Toyota of Dallas. She went above any beyond to make sure I was a satisfied customer. There needs to be more Ericas!
9/2/2016
Byron E. VERIFIED CUSTOMER
Vehicle Make : Jeep
found an unfinished spot and the glass was not replaced while you had the car for repair.
7/28/2016
Lisa W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Pretty simple....these guys ROCK! ????????????
7/23/2016
Dominic T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job! My car is brand new again.
7/21/2016
Kimberly D. VERIFIED CUSTOMER
Vehicle Make : Toyota
The personal were very pleasant and easy to work with. You have a strong team here. The truck repair looks great.
6/18/2016
Amanda R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Frank was very pleasant to deal with!!!
6/18/2016
Valerie O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service prompt. Gentleman handling communication while Toyota had car
Communicated responsibly as car moved through bod repair process, always inviting me to ask questions.
Thank You!!!
6/15/2016
Margaret B. VERIFIED CUSTOMER
Vehicle Make : Toyota
It took too long. Too many updates not provided. Too many delays due to unavailable parts. I expected more from the dealership. The receptionist knew me when I called. They were respectful when we did connect.
6/14/2016
Buehring W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mario is on top of it
6/14/2016
Kimberly P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mario Chinchilla is a pleasure to work with. He was straightforward and kept us informed of the repair status. We will definitely use and recommend Toyota of Dallas again.
6/13/2016
David M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Frank G is the best...he kept up to date, he made sure everything was done and done correct. I would defiantly recommend TOD collision to all my friends that may need repairs done