when I arrived I was told that because a number of unscheduled cars had come in they wouldn't be able to look at mine right away. (until the next day) what is the point to me scheduling repairs if someone can just show up and 'jump the line'. Whether this is what actually happened or not it gave me that impression
6/28/2016
William F. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Customer service and repairs were top notch!
6/28/2016
Mary M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Great communication
6/28/2016
Jacqueline H. VERIFIED CUSTOMER
Vehicle Make : Honda
Bryan Kern was excellent and the updates were very helpful. Mark Hazelton
6/27/2016
Jack F. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service with good follow-through on communication at each step.
6/27/2016
Julia H. VERIFIED CUSTOMER
Vehicle Make : Chrysler
All staff members were patient and communicative. Thank you!
6/26/2016
Jane H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great Job! Steven was awesome to work with! Thanks!!!
6/26/2016
Casandra M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Didn't expect to get my car back looking the way I first got it from the dealerahip. Steve did exactly what he said and comminicated with me and my parnter through the whole process. Best part I got it 4 days before I was suppose to :) Thank you Steve and team
6/25/2016
Dalton D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Jim was amazingly helpful, and I would recommend him to anyone. He was up front, honest, and did his very best to give me the lowest price possible while also making my new car as good as new.
6/18/2016
Karalyn K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Appreciated the regular updates friendly staff and quality service. Would definitely recommend Van collision center
6/17/2016
Manuel L. VERIFIED CUSTOMER
Vehicle Make : Jeep
Smooth and fast service
6/17/2016
James F. VERIFIED CUSTOMER
Vehicle Make : Maserati
Perfect service and quality!
6/14/2016
Kathy M. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you Brian!
6/11/2016
Lauren L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
By far the best service I have experienced in the car repair industry.
6/11/2016
Stephen K. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you the van looks great
6/10/2016
Cathie C. VERIFIED CUSTOMER
Vehicle Make : Nissan
One little paint chip spot they missed.but I don't want to be without my car for so long Courteous and good communication
6/9/2016
Michael T. VERIFIED CUSTOMER
Vehicle Make : Jeep
Steve was great. Above and beyond in all areas. 10 stars!!
6/9/2016
David T. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The repair process was approximately one month long and I had to keep the rental car longer than anticipated. The person I was working with was very poor on responding to emails as well as phone calls which prompted me to have to stop into the dealership on three occasions to find out the status. One of the visits he said he did not receive the email from me and while he was sitting at his computer he saw the email from the previous week. The paint job does not match the rest of the vehicle.
All of my other experiences here at this location have been phenomenal. This was a different State Farm representative this time around. In all my previous experiences I have dealt with the same State Farm agent. The agent this time around was friendly but failed on many levels with the most significant being communication as well as being up-front and honest. Hopefully you can pull his email account as it will reflect all of my attempts at contacting as well other things that had taken place.
I have always supported Van Chevy and have even custom ordered new vehicles from the dealership. This experience has me questioning whether or not to continue my service with them.
6/8/2016
Wilmer K. VERIFIED CUSTOMER
Vehicle Make : Cadillac
We were especially pleased with Steve Wilkins professionalism in taking us through the process at Van Collision Center. Everything he said would happen, happened to our satisfaction.
Thank you so much,
Will Klein