Great service from be beginning to end. Everything easy. USAA had recommended and I see why.
3/20/2018
Joanne M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was informed about car repair progression. The car was ready a week before estimated completion. The staff was friendly and helpful.
3/20/2018
Leon I. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service.
3/18/2018
John F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great team at Van. Enjoyed working with Jim!
3/18/2018
Steve C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jason was great. Easy to work with
3/18/2018
Dixie Lee. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jason was great. Kept me in the loop. I am so happy to have my own car back. Staff was so polite and friendly.
3/15/2018
Cody G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great Job - Kyle kept me in the loop along the way.
2/27/2018
Kimberly S. VERIFIED CUSTOMER
Vehicle Make : GMC
Kyle was great to work with. Very professional and thorough. Insurance claim process went very smoothly.
2/27/2018
Bob S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everything that was promised was done. Thank you Taylor and staff.
2/24/2018
Kenneth W. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Offer better coffee in your waiting room (including a dairy product). Other than that, it was great. However, you do need to remember that some people are going to be in that waiting area for a while. I was there for an hour, which wasn't so bad and showed your efficiency in getting the work done, but I could have gone for a better cup of joe.
2/16/2018
Terry B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Kyle was very good to work with. He kept me up-to-date on the progress of the repair to my vehicle. Overall, my experience with Van was very good.
2/2/2018
Connie G. VERIFIED CUSTOMER
Vehicle Make : Toyota
I had such a positive experience and thank Kyle for his excellent communication and attention to customer service. I would have liked to have had my car back in the initial 5 days estimate time but I am very pleased with the work.
1/28/2018
Yesenia F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Car looked better than when I took it in, excellent and expedited work, I’m impressed and good communication w case agent.
1/20/2018
Henry S. VERIFIED CUSTOMER
Vehicle Make : GMC
The job was great and my truck looks like new. Jim and the people that work there were very friendly and I will tell every one that tis is the place to go.
1/18/2018
Corey S. VERIFIED CUSTOMER
Vehicle Make : Ford
Kyle did a great job of keeping me updated.
1/9/2018
Rebecca H. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was a good experience. We are repeat customers. Using your facility is at our request to the insurance company. The enterprise rental is very convenient as well. Thanks.
1/6/2018
Charles T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The repairs were amazing and the young lady at the front desk was amazing as well. I think her name was JC. The office manager, Kim was also very helpful. The time leading up to the actual repair could improve. After I got the quote and showed interest in getting the repair there was no follow up. I had to call about 8 times and not once did I get to talk to the person that gave me the quote. Overall I would come back again but for the price and time that it takes to get these things done, I think the customer experience could be better.
12/28/2017
Isabell W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Steve Wilkins was terrific! He knew that I was in a time crunch to get my car repaired because I had to leave town and he delivered on his promise. He worked closely with my insurance company and adjuster to get the requisite approvals. I’m very satisfied with the experience.