Staff was very nice and helpful.
The auto reply and the actual texting from the person over the project should be as one. Was more reliable to hear from our specialist over the project than the auto texting. Had to call in to confirm when car was ready for the auto text said it was ready soon and it was far off from real time of being ready.
12/9/2023
Kirby C. VERIFIED CUSTOMER
Vehicle Make : Acura
Very happy with the repairs. I had used another repair shop on our 20113 TL, but was worried when a Tesla rolled out with a two tone red. The bumper was a slightly differ hue than the rest of the car.
We received our car back from Crest and the paint matches perfectly. Door and hood gaps are consistent and we're very happy with Crest.
We will use you again!!!
12/7/2023
Cathy P. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Communication, time of repair, friendlessness of staff. My services tech was Eddie, was outstanding.
10/16/2023
David M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The only challenge that we really had was the amount of time that the shop had the car. We scheduled the repairs when the workflow was such that it should have moved realtively quickly, but it was a little over two months that we were without the vehicle, creating a one month window where we were paying out of pocket for a rental car. Next time (hopefully there isn't one for the collision center), if there is going to be a longer runway than anticipated to complete the work, that would be good to know up front - expectation management.
Thanks.
10/15/2023
Kasey L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Bryson was always there to answer our question. Great customer service
8/16/2023
Leslie S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Eddie did a great job communicating with me. He updated me regularly. The only problem was that it took so long to finish which wasn’t Eddie’s fault. I am happy with the finished product. Thank you.
8/11/2023
Mathis A. VERIFIED CUSTOMER
Vehicle Make : Volvo
Promises on completion changed repeatedly. Expectations were not set as to the timing of repairs. Interior damage caused by crest- now I am inconvenienced again to get it repaired. Having to call to ask about repair status- would never use again
8/2/2023
Robert K. VERIFIED CUSTOMER
Vehicle Make : Toyota
The quality of the repair work appears to be satisfactory. The time to complete the work was totally unacceptable. All I got were almost 2 months of "supply chain/part delivery" excuses. Funny how when I finally got fed up and asked for the required part #, I was able, in less than 10 minutes, to find no less than 12 Genuine Toyota parts available for immediate shipment. I had it in my hands within 5 days and if I hadn't delivered the part to Crest myself, I would probably still be waiting for my car.
7/23/2023
Christiano F. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Very happy
7/15/2023
Robert W. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Good feedback, good work.
7/2/2023
Michelle E. VERIFIED CUSTOMER
Vehicle Make : Honda
Communication was poor. Email sent, but I didn't see it so time in the shop was there an extra week. Service manager should have called when I didn't respond to the email. Service manager said he wood call, but then he only texted.
5/28/2023
Diane H. VERIFIED CUSTOMER
Vehicle Make : Volvo
I appreciate the help of all if your staff and so thankful the repairs were done so quickly and efficiently.
5/18/2023
Frank P. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Great job. Everything is OK up to now. Thanks again.
5/11/2023
Sara D. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The color is slightly off and my car is 2 years old. I came to crest because that is where I bought the car from. Plus my car sustained hail damage while at your lot and you were not willing to co er it under your insurance which I know you have. It took 4 weeks for a minor tail light and rear bumper repair and then my car was held hostage until all insurance funding was received. If i would have had it home sooner it would have been in my garage and not sustained any hail damage, which is where the rental car was. Will not be back.
5/9/2023
Tamra B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
My contact person kept me informed the entire time. He also answered all questions that I had throughout the time my car was in the shop. I would and will highly recommend Crest Collision!
4/11/2023
Sara S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I like the way my car looks. I think you did a good job and I am happy with the glass, I think. However, I felt it took too long to get my car back. Two months is too long. I also feel you held a carrot out by saying the glass would be in. You did this 4 times. A two week job that you promised me at first turned into two months. Sara S
2/11/2023
Vernetta W. VERIFIED CUSTOMER
Vehicle Make : Honda
The customer service team was great! And the damages were repaired with perfection! Excellent job done by the Collision Specialists. I’m well pleased with the results.
2/11/2023
Lance Anthony. VERIFIED CUSTOMER
Vehicle Make : Ford
Always do great work
12/20/2022
Mary Ann. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Great service car looks like new
10/22/2022
**** A. VERIFIED CUSTOMER
Vehicle Make : Ford
Workmanship was excellent. Customer service was friendly and professional. Timing was terrible. It took over a month for a fairly minor repair.