I really appreciated the email updates we received during the time our Acadia was being repaired. That's definitely excellent customer service! Plus, the staff was easy to work with!
1/22/2017
Deborah D. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thanks to Breanne for keeping us advised about progress. And thanks to the team who did a beautiful job and got it done ahead of schedule. The car looks great.
1/7/2017
Miguel F. VERIFIED CUSTOMER
Vehicle Make : Lexus
I really happy for my lexus looks very nice is a professional jab
1/3/2017
Greg D. VERIFIED CUSTOMER
Vehicle Make : GMC
I appreciate the way that I was treated by
Lee. He took charge of my repair and kept me
informed. I felt completely confident that
my car was being repaired correctly. When
I picked my car up, Lee walked me through
the process and walked me to my car for my
personal inspection. He told me that f I had
any problems or concerns, to call him
personally. Lee displayed the great customer
service that I have become used to at Husker
Auto.
12/24/2016
Laura G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I picked it up Saturday & was told the backup assist is now not working. Expecting a call to bring it back in, but have heard nothing.
12/21/2016
Cheryl J. VERIFIED CUSTOMER
Vehicle Make : BMW
The car repairs were quite satisfactory. There was a miscommunication about an additional request. The request was not complete when we came to pick up the car. We had to return later, and as it turned out, they were unable to complete the additional request. My husband and I both lost a significant amount of our time by having to take a second trip to the body shop, and it was all for naught. Otherwise, the people we worked with at the shop were wonderful, and the repairs from the accident were fine. The car looks great. We will use Husker Body Shop again.
11/9/2016
Jackie H. VERIFIED CUSTOMER
Vehicle Make : Chrysler
This is the second time in six months I've had to have my car fixed and on both occasions I have come to pick up my car and there was other problems wrong with it. Which intern, I had to leave my car there for another extended period of time at which at no point have they ever offered to give me a rental car in return so it has been a very stressful trying to fill the void of not having the vehicle. The biggest fact is, the people who it concerns need to do a better thorough examination of the car before and after it gets fixed.
10/27/2016
Kelsey H. VERIFIED CUSTOMER
Vehicle Make : Ford
Very friendly and helpful. Made sure I understood what was going on. Very efficient and professional.
10/22/2016
Giana R. VERIFIED CUSTOMER
Vehicle Make : Ford
I wasn't expecting husker Auto to clean the inside of my car and I was very happy that they did. Really went over and beyond
10/22/2016
Aaron K. VERIFIED CUSTOMER
Vehicle Make : Subaru
I took my car in for body work and you guys made my low windshield washer light go off by filling it which was completely unrelated. It was awesome you care that much
9/17/2016
Wes O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They did a very thorough job on everything! I like the text updates so I always had a pretty good grasp how things were coming along. I hope I don't have another accident for a long time but if I do I would definitely come back here!
9/17/2016
Dinella P. VERIFIED CUSTOMER
Vehicle Make : Honda
You all did a really great jon!
8/26/2016
Mohammed O. VERIFIED CUSTOMER
Vehicle Make : Honda
I like the daily updates. Good luck.
8/24/2016
Blake B. VERIFIED CUSTOMER
Vehicle Make : Buick
Your body shop did an EXCELLENT job with my car. I will be coming back.
8/7/2016
Jessica D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The repairs turned out just fine, however, either the technicians had the absolute worst luck or no employee communicates with each other. Original finish date was to be 7-11, postponed to 15th, no big deal understand things happen. On the 15th my husband was called and told paint didn't turn out right, should be ready on 18th. Again mildly annoying but understand things happen. I called after noon on 15th was told paint was drying Tuesday 16th it will be ready. On Tuesday I called in morning a woman said "all parts are installed you could pick it up tonight but we want to detail it, if you want us to detail it, the car will be done by noon on the 17th" (Wednesday). Wednesday morning I called again a man told me it won't be ready until 5 or 5:30 because they are installing a window and the glue needs to set.
I thought all the parts were installed and I could have taken it home the night before but dirty.
If they would have said on the 15th it's going to be another week but we will put you as top priority and delivered early I would have been happy. When I was told it will be the next business day 4 Flippin times it got old quick. Add in the conflicting stories and I was more than mildly annoyed.
I don't know if I was put on the back burner because mine was an insurance claim or because I didn't get the car there but either way I did not feel like I was a top priority.
7/23/2016
Candy R. VERIFIED CUSTOMER
Vehicle Make : BMW
Still have a few repairs needed and have issues with hair in paint, pin holes in paint. Front bumper ripple.