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Real Reviews from VERIFIED CUSTOMERS
Christopher S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Kevin went above and beyond to help resolve an issue with my deductible, getting onthe phone with my insurance company and working it out. The job is superb and service even better. I will use Chilton again for sure!
12/28/2018
Equity E. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent work and staying in contact
12/26/2018
Ciara C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Very clean in n out orderly customer service
12/26/2018
Kennard W. VERIFIED CUSTOMER
Vehicle Make : Honda
Old hubcaps left in car. Clock radio not reset. Air pressure warning light on dashboard, still present after weekend.
12/17/2018
Fa Brent. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service was great.
11/30/2018
Edwin B. VERIFIED CUSTOMER
Vehicle Make : Subaru
The guys over there were so easy to work with and so polite - they met my scheduling needs even when I had to change them! They were prompt with the repairs and kept me up to date regarding when the car would be ready to be picked up. They did a great job on the car too! It looks brand new. We are very pleased.
11/4/2018
Alexander Z. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Kevin and everyone there was really great and did all they promised. My third time with you and would go nowhere else in San Rafael...thank you
10/27/2018
Nancy N. VERIFIED CUSTOMER
Vehicle Make : Volvo
All the people who work at Chilton’s San Rafael were very attentive. They keep me posted with e-mails so I was able to make plans. It was very smooth. Car looks great!
10/9/2018
Brianna G. VERIFIED CUSTOMER
Vehicle Make : Jeep
LOVELY. Everyone, but mainly Gustavo was very helpful very considerate and proactive. Made me feel like the priority. Thank you guys all so much! See you too soon!
10/9/2018
Caryn P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Always helpful and friendly. Stayed in touch & did work quickly. Thanks
10/4/2018
Caryn P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I can’t praise Chilton’s enough. They were thorough, professional, & bent over backwards to help me. I would recommend them to everyone. I am so pleased with their service.
9/22/2018
Corwin H. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Thorough work-even cleaned the car. Thanks
9/8/2018
Jenniffer L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Kevin was very responsive and a pleasure to work with!
8/18/2018
Susan D. VERIFIED CUSTOMER
Vehicle Make : Honda
Amazing customer service, Kevin was professional and communicated the process 100 percent. Five STARS!!! Also my car looks great!
8/11/2018
Roy L. VERIFIED CUSTOMER
Vehicle Make : Subaru
What a great experience. Kevin Roa was our primary contact and he was a true pro! Great communication, seamless transaction all the way through. Kevin communicated each and every step with us and handled the entire transaction a fully transparent way. I received regular updates to let me know their progress and enjoyed knowing that things are coming along. The card was done on time and everything looks as if the car just came off the factory floor. I would gladly recommend Chilton to anyone.
8/4/2018
Paola E. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Everything was ABOVE expectations, however, completion date for my vehicle changed 4 times. I missed work 2 times too many based on estimated completion. The premium for insurance was only $500 but those 2 days of work cost me an additional $300. Had I avoided that I’d be satisfied 100%, rather than 95%
7/26/2018
Michael L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Kevin was very thorough with his assessment of the damage and communicated very clearly the steps to be taken. I appreciated his ongoing communication and updates. Overall, given I had to take my car in for repairs for damage caused by another party, I felt that Chilton did a great job in all aspects.
7/25/2018
Natalia C. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Kevin Roa and his team at Chilton were a pleasure to work with. Kevin kept me advised of progress, by email and phone. My Jaguar XKR had an unusual paint job, which is why I bought it new in 2010. Kevin's team spent an entire day just trying to get the precise correct color. It was not easy. Finished product looks great! I highly recommend Kevin Roa and his team at Chilton.
7/13/2018
Peter T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Give Kevin a raise. He was courteous, attentive to detail, very professional and took care of my car efficiently and on time. thanks Peter T
7/11/2018
Katharine B. VERIFIED CUSTOMER
Vehicle Make : Ford
I appreciate the updates about how the repairs were going. The customer service overall was great! I would recommend Chilton.
6/17/2018