CARSTAR Chilton Pleasanton

Marco was very friendly and professional and made the process most present posible

My estimator, Rico Jaochico, was outstanding. He was very professional and efficient. He provided frequent updates on the status of my vehicle and it was ready when promised. I am very happy and satisfied with my experience with Chilton Autobody.

Ricco did a great job keeping me up to date and letting me know about the progress of my repairs. The drop off and pickup process for my car was seamless. They did a great job fixing the damage to my bumper.

Outstanding customer service, thank you!

Update on time, get it fixed perfectly

Loved the service

I would love to come back to Chilton. James and his team did a very good job.

We are so appreciative of how we were kept informed of the status of our car repair. Every one was so courteous.

Fantastic customer service! James and carol are great!!!Repairs done exactly as promised. AND my car came back cleaner than when it went in. I loved that. Thank you

Great job,

Great service and excellent repair of my car

Thanks James and carol !

Great friendly service. Would come back for all car repairs!! Thank you

The hood is not properly aligned and needs to be fixed. Also, I see swirl marks on the paint work on the hood and front passenger side. This needs to be fixed as well.

Great job on the paint and repair!

So far so good ! You answered my questions to my satisfaction.

To be honest the over all experience was concerning. When the appointment was made an estimate about when it would be ready turned out to be off. Initially the front bumper was said to have been shipped incorrectly resulting in a crease that wasn’t repairable. I was told that a new bumper was already ordered and the car would be ready in a couple of days. I was contacted again and told that “the insurance company required them to order an aftermarket part and it was going to take a few days longer”. I repeated that we’re were not going through insurance (as it was explained when I dropped off the car that insurance would end up being more expensive) and I was told that they “misspoke and the choice to replace the part with a non-Toyota part was ‘on them’. When I went to pick up the car I was told “Geico was covering all of it” to which I explained that I didn’t have geico and that I was already told that paying upfront instead of going through our car insurance (Famers). I was then told that I got the “insurance rate” but now that I’ve compared the prices of the parts it appears that I was charged what was close to the official Toyota part that was not installed. I don’t imagine spending $****,300 to fix a bent bumper from a broken tire tread kicked up by a semi would put anyone in a good mode, and I am glad to be done with this, but the experience has left me with doubts about bringing any car back to Chilton.

Nice people and great technology.

The process with Geico was seamless. Thank you for the excellent work.

Although it’s unfortunate that I’ve had 3 car accidents in 2 years, I’m fortunate to have brought all cars to Chilton Pleasanton.