Tom Wood Collision Center

I find it very disturbing that items were missing from my vehicle when I picked it up very disappointed I put my trust in your company.

I’m pleased to have experienced such wonderful people skills and with service and respect of my concerns. I will always consider your business my best interest when it comes to vehicle repair. Thank you kindly.

Great work done and excellent communication every step of the way.

Nancy is a real pro. She understood my timeline and worked to meet it. She always kept me informed. It was a pleasure to work with her!

Matt Paris was great

Very good job

The car looks good, and Josh and the front desk ladies were very nice. My issue is a bit of miscommunication that ended up with me having to pay $120 out of pocket for my bumper being painted. Someone hit my parked car and this was an insurance claim. When I dropped off the car, I advised I expected the entire bumper to be painted and not spot painted. There was damage to the left and right side of the bumper from someone hitting my car (and hitting the trash bin on the other side of my parked car). There was a little previous paint peel an the front. Whether this was there or not I expected the proper way was to paint the entire bumper so it matched. I also told josh that I didn’t want the rims fixed that I would buy new ones. He said he would contact the insurance co for the person who hit my car and advise on my request. The next correspondence I received was a text stating that IN farm bureau approved the bumper and will be set to paint the next day and that the other rim that wasn’t on the original quote was also going to be covered. The next correspondence I got was that the rims were sent for repair. Luckily I contacted josh right away and caught him before they actually took the rims. I reminded him that in the same conversation about the bumper being painted in its entirety I told him I was going to get different rims and didn’t want those repaired. I’m sure you guys are balancing many repairs at once so I can see how things may be forgotten. The only issue is that now I found out from talking to the insurance company that the conversation about my expectation that they pay for the entire bumper to be fixed never happened, and I was charged $120 at check out, which surprised me. Again, I was going to go to the insurance company and tell them my request (which was not unreasonable to ask them to have the whole bumper painted), but I wanna told you all would be the go between. Again, I got a message that IN FARMBUREAU was covering the bumper. They already sent a check for the bumper so I knew that, but the message only makes sense if they are covering the whole bumper to be painted. I’m frustrated and surprised after the correspondence that I owed $120. The conversation was never had with the insurance co. When I contacted them last night, they advised now that they were never made aware of that request and due to a spot of peeling paint the body shop advised I should pay. Definitely will think twice about any future repair referrals.

Nancy went out of her way to assure that I was happy. . Good Job Nancy!!!!!

Beautiful job repairing my car!

Thank you to Matt and his staff. Very excellent service. Great communication for the status of car. My pickup time is a week ahead of schedule. I am really happy about their efforts. The works look has good quality.

I loved the level of communication that started immediately and continued throughout the repairs. Very customer friendly.

Matt was awesome! Thank you for everything!

I am very appreciative of the constant update texts and customer service was superb.

Your whole team is awesome and Matt is fantastic. I really appreciate you fixing my car so quickly and it looks great. It will be coming back for some additional work that I didn't have time for right now, so I'll see you again soon! Thanks again, Annette E

Matt was very responsive to my needs and questions and provided me with exceptional customer service. I would highly recommend anyone to take their car to be serviced at Tom Wood Nissan Collision Center!

I was pleased with being updated as work progressed.

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Nancy McGuire, estimator, was wonderful to work with I hope you appreciate this wonderful employee. She was easy to work with ,very caring ,and kept me informed all of the time. Great job !

Everyone there was very pleasant to speak to and I was lmpressed that Matt greeted me by name when I returned with my vehicle for repair. Thank you for the effort

Thank you Nancy and team for excellent customer service and a great job fixing our car.