It took too long—which might not have been your fault. I had to pay well over $400 out of pocket to rent a car. I am a widow living on social security and this has really set me back.
3/16/2018
Barbara M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great service
3/14/2018
Chris B. VERIFIED CUSTOMER
Vehicle Make : Lexus
You guys make the process so easy. Once the car is dropped off, you take over from there. Not only that but your work is always A+. Thank you!
3/13/2018
Barbara S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Nancy and Sandra were excellent customer service reps. Everything was fixed to my satisfaction!
3/13/2018
Eric K. VERIFIED CUSTOMER
Vehicle Make : Ford
Staff were friendly, professional & Thorough. Job was done on time and under budget. You have a good team!
3/12/2018
Casandra H. VERIFIED CUSTOMER
Vehicle Make : Ford
Friendly staff, and efficient turnaround.
3/10/2018
Mitchell D. VERIFIED CUSTOMER
Vehicle Make : Subaru
There was left over broken glass in my dashboard from my windshield repair. There was a broken clip on my rear view mirror. When I brought that up with the front desk they told me someone would call me later that day. ****.5 business days has passed since I was told this and no one called me. There was a left over clip laying in my trunk and I had to find where it had to be placed and clip it back in myself.
The staff was very friendly when I talked to them. They did seem like they had a lot on their plate. I did appreciate the floor mat cleaning and whee shine. The above comments just did not align what I would expect from a big dealer name body shop.
3/9/2018
Robert S. VERIFIED CUSTOMER
Vehicle Make : Volvo
Nancy is professional and attentive to customer experience!
3/9/2018
Christopher B. VERIFIED CUSTOMER
Vehicle Make : Audi
Nancy was fantastic. She was personable and professional and a great representative for Tom Wood Audi
3/3/2018
Sam M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Oddly they did not fix the right dent. The work that wa fine was good just the wrong item repaired. I am sadly used to the fact of incorrect work from three Tom wood locations. Nissian terrible service experience. T wood ford wrecked my truck and now the collision center fixed the wrong dent. Good day to Tom wood automotive.
3/3/2018
Shayne And. VERIFIED CUSTOMER
Vehicle Make : Ford
Matt was very professional and easy to work with. He kept us informed along the way. The repairs were completed to our satisfaction.
3/2/2018
Brian E. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very Professional
3/2/2018
Edward R. VERIFIED CUSTOMER
Vehicle Make : Ford
Employees were courteous, work performed on my vehicle was excellent and they completed work ahead of scheduled time. Thank you to everyone for superior service.
3/2/2018
Rebecca B. VERIFIED CUSTOMER
Vehicle Make : Ford
Matt was great with constant communication
2/28/2018
Angela C. VERIFIED CUSTOMER
Vehicle Make : Volvo
Great communication throughout the process of 3 weeks. And of course great body work that is why I come to you.
2/28/2018
Jesus V. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
- Have to take the car to buff out a mark that was left upon delivery.
- Repair of driver seat restraint buckle that was damaged; cover cloth was ripped off.
2/27/2018
Carlito S. VERIFIED CUSTOMER
Vehicle Make : Audi
So far the repair is very good except my trunk could not be opened manually except if I have to use my remote. I could feel the latch is not engaging when I try to manually open the trunk. I might have to bring it to you or to service. Pls advise where I need to bring it on Thursday or Friday. So far the outcome of the repair is very good!! Please text me where to bring the car regarding the trunk lid issue. Thanks Dr Carl Sabandal
2/27/2018
Dewy A. VERIFIED CUSTOMER
Vehicle Make : Audi
They have a excellent customer services
2/25/2018
Dakota B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Nancy was great. Thank you for The excellent customer service!
2/24/2018
Title Center. VERIFIED CUSTOMER
Vehicle Make : Ford
Matt was great. He stayed in contact with every step of the way. Hope I don't need your services again, but if I do I will definitely bring my car back. Thank you Matt!!!