Repair looked fantastic! Interior was spotless... thanks!!
4/2/2018
Eric C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Work was great and finished earlier than promised.
3/31/2018
Emily K. VERIFIED CUSTOMER
Vehicle Make : Subaru
Nancy made sure my car was ready on time
and was very helpful throughout the process!
3/31/2018
Becky N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Above and beyond!!!! Way beyond my expectations! My car was perfect!!!
3/30/2018
Alex Y. VERIFIED CUSTOMER
Vehicle Make : Lexus
Nancy did a great job keeping me abreast with timely updates and what exactly was going on with my car. I received my car in great condition and I am very very pleased with the overall service. Thank you all for getting me back on the road again!
Cheers,
Henry Alexander Young
3/30/2018
Chen Z. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very friendly, efficient and professional
3/29/2018
Natalie S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thrilled to finally get my car back. It looks perfect! Thanks for doing such a great job!
3/28/2018
Caryn C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Matt Paris very professional kept me informed, courteous, i was impressed
3/28/2018
Diane B. VERIFIED CUSTOMER
Vehicle Make : Volvo
As I’ve discussed with the Tom Wood Collision center manager, I felt my experience was very relatable to other customers who have expressed their concerns for this business on their yelp page. I was repeatedly given new completion dates as “new issues” came about. However come to find out most of these issues were either lies or already expected and never expressed to me. It was only when I was beyond frustrated and asked to speak to the manager that I was given back my car. Not only am I upset with this experience so is my insurance company who has to pay for the additional rental car days.
3/26/2018
Eric M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Josh tried very hard to keep the whole interaction professional and satisfactory. However, the techs who did the repairs didn't have enough attention to detail. There was a scuff in my paint, glue on my door handle, trim pieces not reinstalled properly, dirty fingerprints all over my headliner, a permanent marker on my trim near my map lights. my driver's mirror is pointed too far in and won't adjust correctly, and a very visible crease in my driver's door. Josh cleaned the headliner most of the way and ordered a new trim piece, but all in all, I feel like some of these things were obvious enough that they never should have been presented in the condition they were.
3/26/2018
Phillip J. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am pleased and thankful for the work done on my car but the only thing that bothered me was the timing.
3/23/2018
Steve K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Nancy did a great job!
3/22/2018
David K. VERIFIED CUSTOMER
Vehicle Make : Subaru
Josh was very nice and made the experience very pleasant.
3/22/2018
Linda L. VERIFIED CUSTOMER
Vehicle Make : Subaru
They were very polite. Got my car away before they said it would be done. And it was done beautifully
3/20/2018
Julie W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I would use you again. Painless experience.
3/19/2018
Tonia M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I would have thought that they would have washed my car before returning it to me. They had mentioned that I needed tires but never provided pricing. I would’ve happily had them do it while they had my vehicle since I was out of town on vacation while the repair was being done. For the most part the staff was nice and friendly especially the receptionist. I was originally going to take it someplace else for repair. But Eric Peterson who manages your Toyota dealership referred me to your collision center.
3/19/2018
David V. VERIFIED CUSTOMER
Vehicle Make : Porsche
I didn’t like having to wait to pick up my car after I paid in full
3/19/2018
Phyllis W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great service
3/18/2018
Barbara H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Matt at Tom Wood Collision Center kept me apprised of the situation/progress on my car repairs on Tuesday’s and Thursday’s as promised. Customer service was excellent and I’m very pleased with the final product. Matt made sure I knew in a timely manner that the salvaged parts originally priced in the appraisal were not satisfactory so a delay in finishing the repairs was due to waiting for new parts.
3/17/2018
Barbara V. VERIFIED CUSTOMER
Vehicle Make : Subaru
Absolutely nothing to complain about. On a scale of **** to 10 I give you guys a 20