Nancy McGuire was very Professional, experienced, courteous, and went out of her ways to help us. She is a real STAR employee! We are very impressed.
4/27/2018
Nicole M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thanks for doing a great job and love the customer service well satisfied.
4/27/2018
Jodi S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Matt Paris and every staff member that I came in contact with at Tom Wood Collision was professional, friendly, helpful, communicative and kind. I was very satisfied with my experience and would definitely work with them again.
4/27/2018
Christine B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Nancy is very helpful and informative
4/26/2018
Robert P. VERIFIED CUSTOMER
Vehicle Make : Nissan
While the timeline seemed to be out of the control of Tom Wood Collision due to delay of required parts, I am very pleased with the staff and services at Tom Wood Collision. Nancy McGuire was diligent in keeping me informed over the nearly two months span of this repair. My 2016 Murano Platinum AWD is back to factory feel and response.
I appreciate this opportunity to express my opinion.
Respectfully yours,
Robert W. Pickett
4/23/2018
Andrea A. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I was very impressed with the customer service and clear communication while my car was being repaired. Over the top great service!
4/23/2018
Linda K. VERIFIED CUSTOMER
Vehicle Make : Nissan
My contact person Josh Picconi was really great. Knew his job well, professional and courteous on the phone and in person. It shows that doing a good job is important to him. The girls at the reception desk were very nice too and also knew their jobs well. The job took a little longer than I thought it would (almost 4 weeks), but otherwise it was a great experience!
4/21/2018
Al-dan W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very professional and kept me updated throughout the entire process. Nancy was very helpful.
4/20/2018
Julie E. VERIFIED CUSTOMER
Vehicle Make : Lexus
A sensor on the car was not working. It hadn’t been picked up by the service people at check out. I found it upon leaving & had to wait 45 minutes while they discovered they did not have the part.
4/20/2018
Michelle D. VERIFIED CUSTOMER
Vehicle Make : Audi
Nancy was very friendly and helpful!
4/20/2018
Debra L. VERIFIED CUSTOMER
Vehicle Make : Lexus
honored redo of collision repair from 2016
4/18/2018
Brittany L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Matt was great to work with! He kept me up to date on everything going on with my car and explained anything I didn't understand. I've never had a negative experience with Tom Wood and this was no different. Thanks for the great job on my car!
4/14/2018
Lorre And. VERIFIED CUSTOMER
Vehicle Make : Jaguar
I appreciate the professionalism of your employees and their service
4/12/2018
Edward W. VERIFIED CUSTOMER
Vehicle Make : Volvo
Work was well done! Car looks great
4/10/2018
Doris F. VERIFIED CUSTOMER
Vehicle Make : Lexus
It was frustrating that the actual cost was over $600 more than the estimate. I understand where that cost came from but since had an estimate locally of $750 the $1600+ seemed a bit much. Was thankful the car was done the day it was promised as it would have been hard to get back to get it from Illinois between work and a funeral several hours the other side of the state!
4/10/2018
Constance W. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Great communication & quick turnaround
4/10/2018
Kevin O. VERIFIED CUSTOMER
Vehicle Make : Audi
Work was great! Very satisfied at this time!
4/9/2018
Tim F. VERIFIED CUSTOMER
Vehicle Make : Audi
Matthew Paris was excellent to work with.
4/6/2018
Matt N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Nancy McGuire was very conscientious, and good communicator.
4/4/2018
Danielle T. VERIFIED CUSTOMER
Vehicle Make : Ford
Five star service. Everyone was professional polite and cared about making your experience satisfactory. The updated text and calls were wonderful. I would recommend them to anyone.