Tom wood did a great job on the repairs to my car. Nancy is great, she kept me informed on the progress of my car.
9/11/2018
Matt N. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everything looks good
9/10/2018
Kyle R. VERIFIED CUSTOMER
Vehicle Make : Audi
3 months is an unacceptable cycle time no matter what circumstances you’re facing. Missing about a dozen deadlines and failing to report a new date before I have to call to ask why my car is two days late (4 times no less) is also completely unacceptable. This was my first experience with a Tom Wood business, and I fully expect that it will ne my last.
9/8/2018
Robert W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The experience at Tom Wood was excellent. All the staff and especially Josh Piccione were very knowledgeable and helpful.
9/7/2018
Steven D. VERIFIED CUSTOMER
Vehicle Make : Subaru
Updates throughout the repair process was
Nice.
9/3/2018
**** C. VERIFIED CUSTOMER
Vehicle Make : Porsche
We had a great experience. Being involved in an accident is very stressful but from my first phone call to Tom Wood Collision the stress was decreased. Nancy was fantastic and we appreciate all she did to make the process easy for us.
8/30/2018
Jane C. VERIFIED CUSTOMER
Vehicle Make : Subaru
It was taken care of in a very timely manner and Matt was very nice and helpful.
8/30/2018
Vanessa W. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Service was excellent!
8/29/2018
Steve B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Nancy McGuire did a great job coordinating with
State Farm to get the repairs completed and the
workmen did an excellent job with repairing the
car - the finishing work looks great. Nancy kept
me informed all during the process and was
very helpful in explaining everything.
8/26/2018
Darrell P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Poor communication throughout the process with me as a customer and with my adjuster and GEICO. Extended the time that my vehicle was in service without giving me or GEICO a call twice. My rental was covered by my insurance and I had to extend my rental because I drove up to Tom Wood to pick up my vehicle on the date that GEICO and Enterprise had communicated to me. It seems like no one let my insurance know that my vehicle was still in service for an additional 3 days, because Enterprise is trying to bill me for them. I would appreciate it if someone would follow up with my insurance and let them know what happened so I don’t have to pay out of pocket for something I had nothing to do with.
8/25/2018
Alan L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great work. Great communication. Well done!
8/24/2018
Russell D. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Went to pick it up today and the work was not done to a reasonable standard.
8/23/2018
Anna M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Kept us informed as to progress. Worked with insurance for additional costs upon beginning repairs. Polite and helpful associate, Matt Paris. Great organization with desk, reception personnel, fully informed and ready to serve. Very quick pick up of completed project because of the organization and collaboration with Enterprise car rental. Thanks for all the effort to statisy the customer.
8/20/2018
Andrew D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Nancy did a great and thorough job communicating updates on the completion status of my car.
8/20/2018
Michael W. VERIFIED CUSTOMER
Vehicle Make : Audi
Matt was outstanding to work with
8/17/2018
Kevin O. VERIFIED CUSTOMER
Vehicle Make : Porsche
The repair (replace windshield, convertible top, and fix some paint) took 5 weeks. Parts were not an issue as they came in fairly quickly, most of the delay seemed to be putting off work that could be done immediately because they didn’t have a part (or insurance ok) for another part of the job. Then when the other work was ready to start, they had to finish up the work they previously stopped for no good reason. This happened several times resulting in a 2 week job taking 5 weeks. In the end, the work looks good, but I won’t be a return customer due to the unnecessarily long time it took to complete the work.
8/16/2018
Garland B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Completely satisfied. The text updates were great! Felt like I knew what was going on with my car. VERY helpful.
Your entire staff is always a pleasure to work wit h
8/15/2018
Joann &. VERIFIED CUSTOMER
Vehicle Make : Subaru
Car looked good except for a couple spots that the buffing wheel left marks
8/14/2018
Sally Z. VERIFIED CUSTOMER
Vehicle Make : Audi
While I have only driven the car 4 miles- Nancy Maguire was FABULOUS about keeping me up to date on progress and expectations. Her attention to detail was evident right up to the time I drove away. She was simply outstanding and left a great impression. Her sheer competence certainly implies that everyone there meets that standard.
8/14/2018
Angelina H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Nancy Mcguire did a great job in updating the repair status on my car. She handled professionally the questions I asked pertaining to lenght of time to finish and costing. The repair was done ahead of estimated time to complete. I am satisfied with the outcome.