Gates Collision Centers - West

I appreciated the regular updates

They kept me informed about the progress of their work. It was easy to work with them in getting my insurance coordinated with payment. When I picked it up, Amy explained the repair as she showed me on the car.

Great customer service. Thanks.

Gates Collision had wonderful customer service and Amy was great to work with!

The funny thing about getting your car fixed is when is looks normal.... it's perfect! Estimate on cost and timeline was spot on and communication and ease of transactions was elite! Thank you Gayes for your service!

Excellent service and communication. Amy and Crystal were fantastic. Workmanship was great.

Amy was great and kept me notified of the progress. All the people at the front desk were very curtious and helpful. Thanks to Crystal for retrieving my garage door opener out of the rental car. It was awesome service, but I hope I will never need you again lol

I appreciated the frequent communication, ease of the rental car, and the car looks great!

I was met with a smile and a warm welcome when I came in the front door. The young lady that was sitting in the front desk took all my information and explained what I should expect. Amy came out and was very nice and professional taking me through what was going to be done and gave me a time line for my car. It was done way ahead of when predicted. I am very grateful. Thank you all so much I will tell my friends to take their cars to Gates to get them fixed. Also thank you Brian for getting me set up with a payment plan that works for my Wife and I. Thank you Keith and Kelly Koehler

All seems fine.

Completely satisfied with work done on car, everyone was polite and efficient. One complaint is Enterprise Car rental withdrew 100 deposit TWICE and has not credited all of it back. I got one 100 credit back put they still owe me 100. I have submitted a dispute form with Summit Credit Union, this has not help your reputation. Thanks Connie Benedict

Good upddate on ready date Not sure vcontinuing to push out ready date. 4 times

I felt like a number. I gave them my e-mail so they could keep me update so I would be able to plan transportation. When I did get an e-mail it was very vague and not to the point and they kept addressing it to my wife Linda when all my paperwork I sent them had my name on itJim I had to call to find out the status of my vehicle often. The two Ladies that answered the phone where very nice and did very well answering my questions and dealing with my frustration. It just seemed that the service adviser dropped the **** on giving me a better understanding of the completion date. When they realized there was a concern with the Seatbelts they did make accommodation for me to keep the rental car until it was fixed. What I do not understand is why it took so long to get replacement seatbelt for one of the most popular vehicles in the U.S. Please do not call me on how to improve I think you can figure that out yourself. I am also in the Auto Repair business and I have a good understanding that when it comes to repairing vehicles it is not pleasant thing people want to spend money on. But when you start controlling their time it is something you cannot refund or pay for. Communication is the only way to keep time in control of the customer.

Excellent followup, including updates on the status of repairs and estimated completion time. Var completed ahead of schedule.

Thanks guys. I appreciate your willingness to deliver a car repair that you would want on your own car. I had some reservations, but they were quickly resolved and I believe would have been resolved without my intervention. You have always done a wonderful job for us.

Looks great. I really appreciated how clean it was!

I appreciate that you kept me informed as to the progress of the repairs. The body work appears to be very good. As far as mechanical, I can't say as I haven't driven it enough too see if it will hold up. All in all I am very satisfied. Thank you very much.

Every aspect of the repair and service were exceptional. There was one issue discovered after webpicked up our vehicle. The information display on the dashboard was not operating and apparently when the radio was replaced, this display was not reconnected to power.

Your team was great! My car was done ahead of schedule, I has great communications throughout and everyone I spoke with was helpful and kind. Appreciate it!

The one thing that would keep me coming back is the ridiculous amount of emails and texts I'm receiving about the surveys. I say this with absolute sincerity.