I was thoroughly satisfied with Danielle at the front desk. I was thoroughly satisfied with Philip. Both gave excellent customer service. Unhappy with paint work on one little spot that Philip is aware of which he assured me that he will take care of it. Just means I have to arrange to go back and leave my car for half a day. Things happen, I understand. That’s the only reason I say I wasn’t completely satisfied. I’m confident when it’s fixed I will be. Very impressed with the customer service at CarStar.
10/26/2019
LISA C. VERIFIED CUSTOMER
Vehicle Make : JEEP
My Jeep returned to me looking amazing. I was surprised at how fast repairs were done. Your guys did a fabulous job of repairing Daisy. Thank you again!
10/23/2019
Hendrik Y. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Car looks great and was finished well before promised date - thanks !
10/16/2019
TRACEY M. VERIFIED CUSTOMER
Vehicle Make : AUDI
This is the third time we have used carstar each time we are thrilled with the quality of work the courtesy of staff and the quickness in which each project has been completed
Need I say more!
10/4/2019
JESSICA N. VERIFIED CUSTOMER
Vehicle Make : HONDA
Excellent experience. From start to finish. Very thorough and helpful staff. Kept me informed and communicated with me to let me know how repair was going throughout the past week. Brought my car in for an auto body repair and it looks perfect. On the way to pick up my car, I got caught in traffic leaving work and made it a few minutes to the shop after closing and the manager stayed there so that I could get my vehicle and return the rental there. He even helped me put all of my baby shower gifts and bags into my car from the rental. 5 stars from the day I brought in my car, to picking it up. Will recommend this shop to family, friends, and colleagues. Thank you CARSTAR.
9/30/2019
EILEEN M. VERIFIED CUSTOMER
Vehicle Make : VOLVO
The front desk person was beyond excellent. I am extremely pleased with the repairs to my car.
9/30/2019
MARK W. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
everything went great. the only problem to me would have been to have had a personal call instead of e-mail alerts. our car was supposed to be ready for us to pick up on sunday after we returned home from vacation. we received the e-mail about it not being ready until Monday on Monday. it would have saved us a trip coming to pick it up since it was still in the garage on sunday.
9/24/2019
John G. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
U R THE BEST...GREAT JOB John G
9/24/2019
WAYNE S. VERIFIED CUSTOMER
Vehicle Make : FORD
From the first time I walked in, to the last time I left with a repaired car, I was always kept in the loop, very professional. They handled everything with the insurance company, I had no worries. Would definitely use them again!
9/7/2019
William O. VERIFIED CUSTOMER
Vehicle Make : VOLVO
The repair estimate was accurate, the quality of work was excellent, and the repair schedule was timely.
9/7/2019
Melissa B. VERIFIED CUSTOMER
Vehicle Make : HONDA
The team was very professional, prompt, and knowledgeable. Would recommend them to everyone!
8/30/2019
ANDREW D. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Great service
8/29/2019
Jaynette C. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Thank you to everyone who helped in completing the task in such minimal time and still delivering such a great job done. I would totally recommend CarStar to others & will definitely come back if I ever needed the service again.
8/25/2019
ANDREE G. VERIFIED CUSTOMER
Vehicle Make : SUBARU
From our first communication, we were pleased and impressed with the service offered; courteous,friendly and competent answers to all our questions, regular updates as the car was being repaired, timely completion of work, and a beautifully restored car (so much cleaner than the one we delivered!).
Thank you!
8/23/2019
XINGCHEN W. VERIFIED CUSTOMER
Vehicle Make : INFINITI
Fixed everything that's broken, and warranty lasts very long. It only took about a week to fix everything.
8/17/2019
BRIAN G. VERIFIED CUSTOMER
Vehicle Make : ACURA
Communication was good at the start but after the car was to be completed on Aug 7th, all communication stopped. Every time I called I was given the run around. Two different phone calls resulted in two opposite and contradictory statements. When the car was delivered to Rocky Mount I found the repair to be incomplete. Furthermore, I was told I would receive a complementary car wash and that did not happen.
8/15/2019
ROBERT B. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Done well and completed earlier than anticipated.
8/9/2019
JEANNINE K. VERIFIED CUSTOMER
Vehicle Make : HONDA
Thank you for your courtesy and fast repair, it helps when you have a rental car to pay for.
8/4/2019
Dewayne W. VERIFIED CUSTOMER
Vehicle Make : FORD
Great service through out. work was completed on time and was notified every step of the process