The staff was always friendlu,smiling and helpful. The manager even came out to my house to help figure out why the car wouldn'r start. (The next day finally determined that I needed a newq battery which AAA provided.)The paint job was excellent and the interior was vacuumed which is more than I do! Thank you for everything.
1/28/2024
Bruce Y. VERIFIED CUSTOMER
Vehicle Make : Ford
Job well done. Our F150 was taken good care of in a very timely fashion. The work was so good you can’t even tell there was an issue with our drivers side doors. It was completed an entire week ahead of schedule. Price, though costly was in line with other body shops locally and even a few dollars less.
12/3/2023
Ralph P. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent communication and service. Thank you
10/14/2023
Lance B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I only wish that there were fewer delays.
8/23/2023
Sivabrata D. VERIFIED CUSTOMER
Vehicle Make : Nissan
I had a great experience. Very customer friendly and explains all details. Timely status updates. Crystal Fitzpatrick was my estimator and coordinator and she is the best. Thank you team Carstar Auto Body of Cary!
7/21/2023
Alan C. VERIFIED CUSTOMER
Vehicle Make : Honda
The car looks and runs great. The repair was completed really fast, thanks for everything!
5/9/2023
Amir N. VERIFIED CUSTOMER
Vehicle Make : Toyota
The body work performed on the car looks like the car wasn't even in an accident. And the paint color was spot on. CarStar explained everything to me and everyone was professional.
4/24/2023
Tomas A. VERIFIED CUSTOMER
Vehicle Make : Honda
Had my car in shop for over a month, was told my car would get scanned. Had car stolen and returned back to shop. Claimed they scanned it again to make sure there were no issues, got my car back and there was a power train system issue still. Problems were not addressed properly, was told one thing and got delivered another thing. Let my insurance company know NOT to recommend this car shop to anyone. Totally unprofessional and hope no one has to deal with something like this again
2/27/2023
Chandra L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you for the repairs, excellent customer service and flexibility for dropping off and picking up my vehicle.
2/12/2023
David D. VERIFIED CUSTOMER
Vehicle Make : Honda
Took too long to determine it was totaled.
12/30/2022
Mary S. VERIFIED CUSTOMER
Vehicle Make : Jeep
This is the 2nd survey I've responded to. Hopefully you received the first
12/17/2022
Kevin O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Manager kept us appraised of the work being done. I was happy with his service and personal attention.
12/3/2022
Raisa D. VERIFIED CUSTOMER
Vehicle Make : Honda
Really like how you did. The best repair experience what I had have so far. Work done on A++++. Thank you to everyone who touch my car.
11/21/2022
Adriana N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good job well done. Great communication . Mike was awesome in communicating if a delay happened
10/27/2022
Matthew C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thank you
10/21/2022
Emily A. VERIFIED CUSTOMER
Vehicle Make : Ford
Really good work!
10/16/2022
Brittany E. VERIFIED CUSTOMER
Vehicle Make : Nissan
The whole process of Carstar working directly with the insurance company for the estimate and payment went very smoothly. You were able to get my car in for both estimate and repair quickly. Im very happy with the work done on the car. Elaine was very helpful. Very satisfied with the whole experience!
9/29/2022
Pamela C. VERIFIED CUSTOMER
Vehicle Make : BMW
They did a great job and completed it far sooner than I had initially thought due to a possible delay in getting the parts.
I was very satisfied and appreciated the qualified staff, both Walter and Tory who keep me updated during the repair time. I would certainly recommend Carstar Autobody of Cary to someone who might need their services.
9/18/2022
Taushika W. VERIFIED CUSTOMER
Vehicle Make : Mazda
The key fobs stopped working but other than that I am satisfied.